Job title: Customer Service Representative at Banodex Group
Company: Rotic Aluminium
Job description: Job DescriptionBanodex Group is a diversified business conglomerate in Nigeria with a remarkable reputation for excellent business practices and is a telecommunication and information technology service company. We offer a combination of business solutions designed to enhance the efficiency and productivity of our clients.Job BriefWe are seeking a competent Customer Service Representative who will be responsible for addressing customer queries and issues, providing accurate information, troubleshooting problems, and ensuring customer satisfaction.
Job ResponsibilitiesProvide excellent customer service by responding to customer inquiries via phone, email, and chat
Resolve customer complaints and issues in a timely and professional manner
Keep accurate and detailed records of customer interactions and transactions
Identify and escalate priority issues to the appropriate team member or manager
Stay up-to-date with product and service knowledge to assist customers effectively
Assist in developing and implementing customer service policies and procedures
Collaborate with other departments to ensure customer satisfaction and retention
Communicate with fibre engineers about the pending task.
RequirementsCandidates should possess an HND / B.Sc Degree with 2 – 3 years of experience.
Excellent communication skills in English
Ability to handle customer queries and complaints in a professional and empathetic manner
Familiarity with customer support software and tools
Strong problem-solving and decision-making skills
Flexibility to work morning and night shifts, including weekends and holidays
Patience and ability to remain calm under pressure
Paying attention to detail to ensure accurate documentation of customer interactions
Willingness to learn and adapt to new processes and procedures in a fast-paced work environment.
Expected salary:
Location: Lagos
Job date: Tue, 15 Apr 2025 22:19:12 GMT
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