Job title: Service Delivery Officer
Company: Sigma Consulting Group
Job description: Service Delivery OfficerLocation: Lekki, Lagos, Nigeria
Employment Type: Full Time
Monthly Net Salary: 250,000About the RoleWe are seeking a proactive and detail-oriented Service Delivery Officer to support our field sales team and ensure smooth, efficient operations. This role requires a candidate who can act as the liaison between the sales department, clients, and other stakeholdersensuring consistent and high-quality service delivery that strengthens client satisfaction and company growth.Key ResponsibilitiesCoordinate the sales team by managing schedules, maintaining documentation, and facilitating communication.Ensure all sales-related materials and equipment are adequately available and functional.Provide after-sales support and respond to client inquiries and complaints promptly and professionally.Maintain accurate records of financial and non-financial data and prepare relevant reports.Process customer orders with precision and in a timely manner.Notify clients of any changes, delays, or problems and offer appropriate solutions.Monitor team performance, identify process gaps, and recommend improvements.Job RequirementsB.Sc./BA in Business Administration or a related field (certification in Sales or Marketing is an added advantage).Proven experience as a project administrator or coordinator in the Information Technology or Services sector.Strong technical background with understanding of software development or web technologies is a plus.Proficiency in Microsoft Office Suite and CRM tools.Excellent organizational and multitasking skills with strong attention to detail.Solid verbal and written communication skills in English.A team player with high levels of responsibility, problem-solving capabilities, and professionalism.BenefitsCompetitive salary of 250,000 (Net Monthly)Health insurance coveragePension contributionsOpportunities for career advancement and professional developmentFriendly and collaborative work environmentRegular training and performance bonusesHow to ApplyInterested and qualified candidates should send their updated CV and a brief cover letter to using the job title Service Delivery Officer Lekki as the subject of the email
Expected salary:
Location: Lagos, Lagos State
Job date: Wed, 28 May 2025 22:17:23 GMT
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