Clickatell is a cutting edge technology company and global leader in mobile messaging that enables effortless, personalized, and contextual digital interactions between businesses and their customers. We specialize in helping brands delight their customers with innovative, customer-centric solutions, giving them more time for what really matters.
We are recruiting to fill the position below:
Job Title: Commercial Manager
Location: Nigeria
Job Description
- Clickatell is looking for a Commercial Manager who will focus his / her efforts on expanding our chat commerce solution’s footprint in West Africa.
- Engaging with current and future clients, you will work to introduce a solutions portfolio to meet clients’ needs to transform customer engagement and realise cost and operational efficiencies through this new digital channel in innovative ways.
Responsibilities
Managing existing clients and revenue:
- Drive value to our customers by identifying problems, offering creative solutions, and leveraging partnerships to move both organisations toward their strategic goals.
- Manage the entire sales cycle to ensure your customers experience the full customer journey.
- Provide technical support to our customers with the goal of keeping customers satisfied with the business’s products.
Cross-sell to existing clients:
- Develop in-depth customer portfolios by conducting research on the client company to build out a comprehensive profile.
- Create comprehensive client business plans and engage in complex deal negotiations to build a stable, growing pipeline of current and future business opportunities.
- Provide professional after-sales support to enhance the customers’ dedication
Hunting for new clients:
- Focuses on building long-term mutually beneficial partnerships with core enterprise customers.
- Unearth new sales opportunities through networking and turn them into long-term partnerships.
- Set sales and revenue targets and work diligently to meet them.
- Working integrally with all internal team members to facilitate the process of achieving client success in terms of solution adoption and revenue generation.
- Engage in complex deal structuring and negotiation efforts designed to win new deals.
- Present products to prospective clients and grow with your customers by ensuring you have a strategic account plan for each customer.
Requirements
- Relevant Degree with 8 years of relevant job experience with similar essential duties
- Proven experience in creating a comprehensive client business plan to manage account sales while accurately forecasting future bookings and revenues.
- Proven experience working cross-functionally as part of a solution team.
- A collaborative style with experience engaging a diverse group of internal stakeholders to articulate a truly compelling client value proposition.
- Excellent written and verbal communication skills, professional presentation,
- Excellent process/organization skills, as well as strong creative orientation and the ability to craft innovative solutions.
- Strong Interpersonal skills with the ability to work with multi-dimensional teams.
- Strong business/commercial acumen or instinct with technical capacity.
- Have problem solving skills, be a logical thinker and analytical abilities.
- Proven business acumen with experience in Senior Manager stakeholder engagement
- A track record for consistently exceeding revenue goals.
- Industry and shared business challenges, along with your knowledge of analytic solutions.
- Experience and knowledge of messaging and/or payment products and industry
- Extensive network of decision makers in the industry
- A good listener, genuinely interested in your clients, their business, and how you can help make them successful.
A Bit About You:
- Team Player: Self-directed and dedicated team player who positively engages with the team to solve.
- Optimizing Processes: Optimally utilizes the tools and resources available to maximizes output. Conducts day-to-day operations using best practice to achieve effectiveness and accuracy. Continuously reviews and makes recommendations for process improvements.
- Expert Thinker: Equipped with specialist knowledge and makes recommendations that are practical, smart and ready to implement. Remains up-to-date in the industry and offers technical advice, and support to own team and others.
- Effective Problem-Solver: Resourceful, persistent, and creative when solving problems. Able to be analytical and follow a logical process to make decisions. Finds the balance between a good and quick decision through experience and knowledge. Able to present and explain thinking and the resulting decision.
- Connecting Collaboratively: Actively connects to bring cohesion and deliver excellence. Sees the value in working closely with different specialities and teams to ensure all operations are aligned to meet the required objectives.
- Maximizing Awareness: Recognizes emotions and how it affects behavior and relationships. Self- aware and picks up on emotional cues in situations. Self-manages and empowered to show initiative, follow through on commitments, and work well in a team. Listens, reflects, and responds effectively to constructive criticism.
- Enabling Strategy: Implements the action plans in order to produce practical outputs while considering the implication, and consequences for the organization and our customers.
- Action Orientated Mindset: Know-how to skilfully approach technical activities to deliver value. Eager to deliver new or improved solutions to drive the organization forward. Focused on what needs to be done and ensures follow-through on all commitments.
- Embracing Change: Invites change and stays focused and resilient, and chooses responses that are positive when feeling uncertain. Remains flexible, adaptable, and open to opportunities to be innovative. Uses failure as an opportunity to learn and grows. Thinks ahead, anticipates, and acts.
- Driving Delivery: Goal-oriented and monitors processes and systems to ensure tracking towards goals despite challenging and stressful situations. Sets high standards for quality and performance and provides metrics to show improvements as well as real-time variance for effective tracking.
Perks of the Role
- Medical Aid contribution
- Pension fund contribution
- 5 personal days leave a year, over and above your annual leave
- Hybrid working with access to office hubs as required.
- Home office set-up with laptop, monitor and other related items.
- Risk benefit company contributions
- Reimbursable communications allowance for internet and mobile phone bills
- Half-day off on your birthday
How to Apply
Interested and qualified candidates should:
Click here to apply
Leave a Comment