Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.
We are recruiting to fill the position below:
Job Title: Virtual Contact Center Agent (Yoruba & English)
Location: Nigeria (Remote)
Employment Type: Contract
Contract Duration: 6 Months (extensible)
Job Summary
- We are looking for highly motivated and customer-focused Virtual Contact Center Agents fluent in both Yoruba and English to join our team on a 6-month contract basis(extensible).
- The ideal candidate will have a proven track record of delivering excellent service, particularly in handling urgent or sensitive customer inquiries with professionalism and discretion.
- This role requires strong communication skills, empathy, and the ability to work effectively in a remote environment.
Qualifications
- Minimum of 1 year of proven experience as a Contact Center Agent.
- Fluency in both Yoruba and English is mandatory.
- Ability to work independently and as part of a virtual team.
- Reliable high-speed internet connection and a quiet, dedicated home workspace.
- Strong problem-solving skills and attention to detail.
- Ability to remain calm and composed under pressure.
- Demonstrated experience in handling urgent or sensitive customer calls/situations.
- Excellent communication skills, both verbal and written, with a clear and professional phone demeanor.
- Strong active listening skills and the ability to empathize with customers.
- Proficient in using CRM software and other contact center technologies.
Salary
N120,000 Monthly.
How to Apply
Interested candidates should send their CV to: [email protected] using the Job Title as subject of the mail
Application Deadline 8th July, 2025.
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