Front Desk Officer at Beaconhill Smile Clinic Limited in Victoria Island, Lagos state

Job title: Front Desk Officer at Beaconhill Smile Clinic Limited in Victoria Island, Lagos state

Company:

Job description: Job DescriptionBeaconhill Smile Clinic is a leading and award winning dental care provider and Aesthetic Group in Nigeria, dedicated to offering high-quality dental services in a comfortable and welcoming environment. Our clinic prides itself on combining advanced technology with compassionate care to enhance our patients’ smiles and overall oral health. It is also Africa’s first 7-day dental practice.We are recruiting to fill the position below:Job Title: Front Desk OfficerLocation: Victoria Island, Lagos
Employment Type: Full-time
Reports To: Practice Manager / Front Office Supervisor
Department: Administration / Patient Services
Industry: Dental HealthcareJob SummaryThe Front Desk Officer at Beaconhill Smile Clinic – VI is the first point of contact for patients and visitors.
This role is responsible for creating a warm, professional reception experience, managing appointment scheduling, handling inquiries via phone and email, and maintaining up-to-date patient records.
The ideal candidate will be organized, customer-focused, and able to perform multiple administrative tasks in a fast-paced environment.
Key ResponsibilitiesReception & Patient Interaction:
Greeting & Welcoming: Provide a friendly, welcoming environment for all patients and visitors upon arrival.
Patient Registration: Register new patients, update existing patient files, and verify insurance or HMO details as required.
Issue Resolution: Address patient inquiries, concerns, and complaints efficiently and refer complex cases to the appropriate supervisor.Appointment Scheduling & Coordination:
Managing Appointments: Schedule, confirm, and reschedule appointments using the clinic’s scheduling software.
Coordination: Work closely with clinicians and treatment teams to minimize waiting times and avoid scheduling conflicts.
Follow-Up: Conduct appointment reminders and follow-ups to enhance patient retention and satisfaction.Communication & Administration:
Call Handling: Answer incoming calls professionally and make outbound calls for appointment confirmations, follow-ups, or client inquiries.
Digital Correspondence: Manage emails and online inquiries promptly, ensuring accurate responses or appropriate referrals.
Record-Keeping: Maintain accurate and confidential patient records and daily activity logs.
Cash Handling & Billing Support: Collect payments, issue receipts, and assist with basic billing procedures under supervision.
Administrative Support: Assist with clerical tasks such as data entry, document filing, and office supply management to ensure smooth operations.Requirements
Educational Qualification: Minimum OND/HND/BSc in any relevant discipline (e.g., Business Administration, Office Management).
Experience: At least 1-2 years of experience in a front desk, customer service, or administrative role; healthcare or clinic experience is preferred.
Computer Skills: Proficiency in Microsoft Office Suite (Word, Excel) and familiarity with appointment scheduling software.
Communication: Excellent verbal and written communication skills.
Personal Attributes: Strong organizational skills, multitasking ability, and a professional, courteous demeanor.
Other: Ability to handle confidential information with discretion and to work well under pressure.Key Competencies:
Customer Service Orientation: Demonstrates a commitment to excellent patient care and professionalism.
Organizational Skills: Effectively manages time and priorities in a busy front desk environment.
Attention to Detail: Maintains accurate records and completes routine tasks meticulously.
Communication & Teamwork: Exhibits excellent interpersonal skills and works collaboratively with the clinical and administrative teams.Application Closing Date
30th June, 2025.How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Expected salary:

Location: Lagos

Job date: Wed, 25 Jun 2025 22:12:53 GMT

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