Tribest is a corporate support solutions provider with a comprehensive range of people outsourcing services. We have a diversified team of management, strategy, banking and capacity development experts working together to provide organizations with the best human resource management solutions. With a team that diverse, we are setting new standards of performance and raising the bar in excellent service delivery.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Lagos
Employment Type: Full-time
Position Summary
- The Customer Service Officer is the primary point of contact for customers, responsible for delivering exceptional service and support.
- This role involves assisting with a wide range of inquiries, resolving issues, and ensuring a positive customer experience.
- The ideal candidate will be a professional and patient individual with excellent communication skills and a strong commitment to customer satisfaction.
Key Responsibilities
- Customer Interaction: Greet and assist customers with a friendly and professional demeanor, both in person and over the phone.
- Inquiry Resolution: Respond to customer inquiries regarding products, services, accounts, and transactions.
- Documentation: Maintain accurate and detailed records of customer interactions, transactions, and complaints in the bank’s system.
- Compliance: Adhere to all regulatory guidelines and internal policies to ensure the security and privacy of customer information.
- Problem-Solving: Investigate and resolve customer complaints and issues promptly and efficiently, escalating complex problems to a manager when necessary.
- Product Knowledge: Maintain in-depth knowledge of all products, services, and policies to provide accurate information to customers.
Qualifications
- NCE,OND, HND Degree or its equivalent in a relevant field.
- Strong problem-solving and conflict-resolution abilities.
- A high level of professionalism, patience, and empathy.
- Proficiency in using customer relationship management (CRM) softwares.
- Proven experience in a customer service role, preferably within the financial services industry.
- Exceptional communication and interpersonal skills.
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 25th September, 2025.
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