ETC Workforce Services Limited is a leading Workforce Management, HR Consulting and Recruitment Organization; Empowering businesses to focus on their core competencies while we handle the complexities of HR, staffing, and operational support. With a client-centric approach, cutting-edge solutions, and a team of dedicated experts, we streamline processes and drive growth, allowing our partners to thrive in today’s competitive landscape.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Nigeria (Remote)
Employment Type: Full-time
Job Summary
- The Customer Service Representative will work remotely to provide exceptional support to clients, ensuring smooth communication and efficient resolution of inquiries related to logistics operations.
- The role involves handling client interactions, tracking shipments, and collaborating with the operations team to deliver excellent customer experiences.
Key Responsibilities
- Respond to customer inquiries via phone, email, and online platforms.
- Maintain accurate records of customer interactions in the CRM system.
- Coordinate with operations and dispatch teams to ensure timely deliveries.
- Collect and relay customer feedback to improve service delivery.
- Track and monitor shipments, providing timely updates to clients.
- Resolve customer issues and escalate complex cases when necessary.
Requirements
- Bachelor’s Degree or equivalent experience in Business, Logistics, or a related field.
- 1 – 2 years of customer service experience (logistics/supply chain preferred).
- Proficiency in MS Office tools and CRM/customer support software.
- Ability to work independently and manage tasks remotely.
- Excellent communication and problem-solving skills.
- Strong organizational skills and attention to detail.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email
Application Deadline 10th October, 2025.
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