Wema Bank Plc – Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.
We are recruiting to fill the position below:
Job Title: Collections Lead
Location: Lagos
Job Summary
- Lead and manage a team of collection specialists by providing direction, coaching, and fostering a positive work environment while driving strategies to improve debt recovery and efficiency.
- Oversee performance monitoring, resolve escalated issues, ensure compliance with policies and regulations, and collaborate cross-functionally to optimize collection processes.
Job Responsibilities
Team Leadership & Management:
- Lead, motivate, and manage a team of collection specialists to meet performance targets.
- Provide daily directions, supervision, and coaching on direct reports.
- Foster a positive work environment and maintain open communication within the team.
Compliance & Policy Adherence:
- Ensure the team adheres to company policies, procedures, and relevant regulatory requirements.
- Maintain accurate documentation of all collection activities.
Cross-Functional Collaboration:
- Collaborate with other departments to optimize workflows and processes related to collections.
Collection Strategy & Performance:
- Develop and implement strategies to improve debt recovery rates and collection efficiency.
- Monitor and analyze key performance indicators (KPIs) and generate daily, weekly, and monthly performance reports. Oversee the daily activities of the collections desk and ensure effective task allocation.
Problem-Solving & Escalation:
- Act as a point of contact for difficult or escalated collection issues and provide solutions or guidance.
- Investigate and resolve complex payment-related problems and disputes.
Qualification and Experience
- Bachelor’s Degree in Banking & Finance, Business Administration or any related field.
- 3 – 5 years of cognate experience.
- Good communication skills
- A commitment to excellent customer service
- Strategic thinking and ability to analyze and solve problems quickly
- Ability to work well with others and lead a team
- Additional academic qualification is an added advantage.
- Digitally Savvy
- Superb interpersonal skills
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 23rd October, 2025.
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