Job title: Account Manager Job at DotYeti
Company:
Job description: DotYeti is a platform for unlimited, on-demand design. We cover a variety of creative work. Posters, animations, videos, merchandise, packaging, social media, branding… you name it! The DotYeti vision was created by a passionate group of industry experts who wanted to provide scalable, affordable and efficient graphic design solutions to clients, all boosted by technology.We are recruiting to fill the position below:Job Position: Account ManagerJob Location: Abuja, NigeriaJob Summary
- We’re looking for a proactive and client-focused Account Manager to help us build strong, lasting relationships with our clients and ensure smooth collaboration with our creative team.
- You’ll play a key role in managing the end-to-end client experience, making sure expectations are aligned, communication is clear, and the final outputs exceed expectations.
- This position requires mid-shift hours (3:00 PM to 11:00 PM West Africa Time).
Responsibilities
What you’ll do:
- Client Relationship Management: Serve as the main point of contact for your assigned clients, understanding their needs, goals, and preferences while keeping them informed throughout the creative process.
- Production Coordination: Oversee the full client-production cycle from onboarding to after-sales support and ensure all deliverables are on time and aligned with client expectations.
- After-Sales Support: Provide professional post-project assistance (e.g., revisions, design requests, and follow-ups) to maintain high levels of client satisfaction.
- Issue Resolution: Address client concerns or complaints swiftly and professionally, protecting and nurturing the client-company relationship.
- Team Alignment: Act as the bridge between clients and creatives assign the right team members to projects and make sure everyone’s on the same page.
- Negotiation & Strategy: Handle agreements and requests with both the client and production team with a focus on win-win outcomes.
Requirements
Our ideal candidate:
- Has proven experience as an Account Executive, Account Manager, or in a customer service/sales role.
- Excellent communicator and relationship-builder with strong interpersonal skills.
- Knows how to manage multiple priorities with excellent time-management and organizational skills.
- Fluent in Google Workspace (G Suite) tools.
- Has a basic understanding of market research and negotiation principles.
- Enthusiastic, proactive, and passionate about client success.
Bonus Points for:
- Previous startup and/or design agency experience.
- Experience handling design requests for MSMEs, large corporations, and entrepreneurial initiatives.
What We Offer
- Fully Remote Work: Enjoy the flexibility of a remote work environment.
- Paid Time Off & Benefits: Generous paid time off, mental health leave, and comprehensive health coverage.
- Professional Growth: Opportunity to grow with a talented and collaborative team.
- Competitive Compensation: Competitive salary with yearly and surprise raises.
- Equipment Allowance: Allowance provided to equip your home office.
Hiring Process
- Initial Interview
- Second-level Interview
- Assessment
- Final Interview
- Job Offer!
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Expected salary:
Location: Abuja, FCT
Job date: Sun, 04 May 2025 01:32:07 GMT