Job title: Admin & Sales Manager Job at ADDAS Mall
Company:
Job description: ADDAS Mall is a supermarket and fashion Mall located within Ikeja. The Mall has been in business for over six years and has about 150 staff.We are recruiting to fill the position below:Job Position: Admin & Sales ManagerJob Location: Ikeja, Lagos
Employment Type: Full-time
Reports to: General ManagerJob Summary
- The Admin and Sales Manager is responsible for overseeing daily sales operations and managing department supervisors to ensure smooth and efficient operations at the retail mall.
- This role involves driving sales, improving customer satisfaction, and ensuring compliance with company policies and procedures.
Key Responsibilities
- Manage daily sales activities, monitor performance, and implement strategies to drive revenue growth.
- Oversee the daily sales operations across the retail mall, ensuring smooth customer transactions and efficient product displays.
- Monitor and analyze sales performance, setting targets and driving the sales team to achieve company goals.
- Develop and implement strategies to increase sales, foot traffic, and revenue generation.
- Coordinate with the marketing team to ensure promotions and campaigns are effectively executed.
- Ensure all departments are adequately stocked and manage stock rotations to minimize wastage and maximize sales.
- Promote a culture of teamwork, accountability, and professionalism within front end staff.
- Supervise and train department supervisors, set performance targets, and ensure adequate staffing.
- Ensure high levels of customer satisfaction by addressing complaints and training staff on excellent service practices.
- Track and report on sales performance to management, recommending adjustments to improve performance where necessary.
- Set clear performance expectations for supervisors and sales staff, conducting regular performance reviews and providing feedback.
- Develop schedules and ensure adequate staffing during peak hours to ensure optimal customer service and sales.
- Ensure high levels of customer satisfaction by training staff on excellent customer service practices.
- Resolve any customer complaints or issues in a professional and timely manner.
- Provide leadership in crisis situations, ensuring that issues such as customer complaints, system failures, or staff shortages are resolved quickly and effectively.
- Support in the opening and closing of the Mall.
Qualifications
- Bachelor’s Degree in Business Administration, Accounting, Economics, Retail Management, or related field.
- A minimum of 5 years of experience in administration, with at least 2 years in a managerial role.
- Experience in retail, shopping mall management, supermarkets, or fashion retail is preferred.
- Preferred skills are communication, problem-solving, and proficiency in retail management software.
Method of Application
Interested and qualified candidates should send their resume to: using the Job Position as the subject of the mail.Similar JobsHottest JobsJob SeekersEmployersTools & ResourcesConnect with usCustomer Care
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Expected salary:
Location: Ikeja, Lagos State
Job date: Sun, 04 May 2025 07:12:20 GMT