Administrative Coordinator Job at Key Learning Solutions

Job title: Administrative Coordinator Job at Key Learning Solutions

Company: Key Learning Solutions

Job description: Key Learning Solutions is a leading independent educational consulting company that has been in operation since 2006.KLSisdriven by its passion for improving the quality of education in Nigeria.We are recruiting to fill the position below:Job Position: Administrative Coordinator
Job Location: Lekki, Lagos
Employment Type:Job Overview

• The Administrative Coordinator plays a critical role in ensuring smooth daily operations within the organization, overseeing all administrative functions, supporting academic and mentoring programs, and providing prompt, professional responses to social media inquiries.
• This role also involves closing sales on social media platforms and efficiently handling customer escalations, contributing directly to client satisfaction and revenue growth.

Key Responsibilities
Administrative Functions:

• Oversee day-to-day administrative operations of the office and training centers.
• Manage student and client records, class schedules, and examination preparations.
• Support logistics for training sessions, workshops, seminars, and examinations.
• Maintain a filing system and ensure all documentation is accurate and up to date.
• Coordinate with internal teams (teachers, facilitators, marketing, finance) to support program delivery.
• Assist in inventory management of learning materials and office supplies.

Social Media & Sales Support:

• Monitor, respond to, and engage with inquiries on all social media platforms (WhatsApp, Instagram, Facebook, LinkedIn, etc.).
• Provide accurate information on programs, courses, and exams to prospective clients.
• Convert leads to enrollments through persuasive, value-driven communication.
• Prepare and share weekly reports on leads, conversions, and inquiries.

Customer Support & Escalation Management:

• Act as the first point of contact for escalated complaints or issues, ensuring prompt resolution.
• Maintain a high level of professionalism and empathy when handling customer concerns.
• Follow up with clients to ensure satisfaction after resolution.
• Document all customer interactions and resolutions for continuous improvement.

Requirements & Qualifications

• Bachelor’s degree in Business Administration, Management, Education, or a related field.
• Minimum of 3 years of experience in administration, sales support, or client service roles.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency in social media management and online sales communication.
• Customer-centric mindset with problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Key Competencies:

• Strong interpersonal and relationship-building skills.
• High attention to detail and accuracy.
• Sales and negotiation skills.
• Proactive, self-motivated, and resourceful.
• Professional demeanor and integrity.

Salary
N250,000 Monthly.Method of Application
Interested and qualified candidates should send their application to: using the Job Position as the subject of the mail.

Expected salary: 250000 per month

Location: Lekki, Lagos State

Job date: Thu, 03 Jul 2025 02:03:29 GMT

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