Job title: Administrative Coordinator Job at Key Learning Solutions
Company: Key Learning Solutions
Job description: Key Learning Solutions is a leading independent educational consulting company that has been in operation since 2006.KLSisdriven by its passion for improving the quality of education in Nigeria.We are recruiting to fill the position below:Job Position: Administrative Coordinator
Job Location: Lekki, Lagos
Employment Type:Job Overview
- The Administrative Coordinator plays a critical role in ensuring smooth daily operations within the organization, overseeing all administrative functions, supporting academic and mentoring programs, and providing prompt, professional responses to social media inquiries.
- This role also involves closing sales on social media platforms and efficiently handling customer escalations, contributing directly to client satisfaction and revenue growth.
Key Responsibilities
Administrative Functions:
- Oversee day-to-day administrative operations of the office and training centers.
- Manage student and client records, class schedules, and examination preparations.
- Support logistics for training sessions, workshops, seminars, and examinations.
- Maintain a filing system and ensure all documentation is accurate and up to date.
- Coordinate with internal teams (teachers, facilitators, marketing, finance) to support program delivery.
- Assist in inventory management of learning materials and office supplies.
Social Media & Sales Support:
- Monitor, respond to, and engage with inquiries on all social media platforms (WhatsApp, Instagram, Facebook, LinkedIn, etc.).
- Provide accurate information on programs, courses, and exams to prospective clients.
- Convert leads to enrollments through persuasive, value-driven communication.
- Prepare and share weekly reports on leads, conversions, and inquiries.
Customer Support & Escalation Management:
- Act as the first point of contact for escalated complaints or issues, ensuring prompt resolution.
- Maintain a high level of professionalism and empathy when handling customer concerns.
- Follow up with clients to ensure satisfaction after resolution.
- Document all customer interactions and resolutions for continuous improvement.
Requirements & Qualifications
- Bachelor’s degree in Business Administration, Management, Education, or a related field.
- Minimum of 3 years of experience in administration, sales support, or client service roles.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication skills.
- Proficiency in social media management and online sales communication.
- Customer-centric mindset with problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
Key Competencies:
- Strong interpersonal and relationship-building skills.
- High attention to detail and accuracy.
- Sales and negotiation skills.
- Proactive, self-motivated, and resourceful.
- Professional demeanor and integrity.
Salary
N250,000 Monthly.Method of Application
Interested and qualified candidates should send their application to: using the Job Position as the subject of the mail.
Expected salary: 250000 per month
Location: Lekki, Lagos State
Job date: Thu, 03 Jul 2025 02:03:29 GMT