Shell Petroleum Development Company (SPDC) is the pioneer and leader of the petroleum industry in Nigeria. We invest heavily in our employees, which is reflected in our industry-leading development programme and our commitment to see our employees’ ideas travel and come to fruition.
We are recruiting to fill the position below:
Job Title: Application Support Analyst
Job ID: R188736
Location: Lagos
Job Family Group: Information Technology (IT)
Business unit: Projects and Technology
Job Description
- The focus of the Application Support Analyst is to ensure the smooth operation, maintenance, and continuous improvement of business-critical applications.
- This role involves providing technical support, resolving application-related issues, and collaborating with stakeholders to enhance system performance and user experience.
- The analyst will also contribute to system upgrades, documentation, and user training across SCiN.
What you’ll be doing
- Provide day-to-day support for business applications, ensuring timely resolution of incidents and service requests.
- Monitor application performance and proactively identify areas for improvement or potential issues.
- Support application upgrades, patching, and testing activities.
- Ensure compliance with Shell’s IT security and data integrity standards.
- Facilitate user training and onboarding for new or updated applications.
- Participate in Agile ceremonies and contribute to continuous improvement initiatives within the support function.
- Collaborate with business users to understand functional requirements and translate them into technical solutions or enhancements.
- Work closely with development and infrastructure teams to troubleshoot and resolve application issues.
- Maintain application documentation including configuration, support procedures, and known issues.
What you bring
- Bachelor’s Degree in Computer Science, Engineering, or a related field
- Minimum of 5 years experience in application support or IT operations.
- Familiarity with scripting or automation tools (e.g., PowerShell, Python) is a plus.
- Excellent communication and interpersonal skills for stakeholder engagement.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong documentation and analytical skills.
- Experience in Agile and DevOps environments is an advantage.
- Strong understanding of ITIL processes and service management best practices.
- Experience supporting enterprise applications (e.g., Power Platform, SharePoint, Primavera, PI would be added advantage).
- Proficiency in troubleshooting, root cause analysis, and incident management.
How to Apply
Interested and qualified candidates should:
Click here to apply