Job title: Area Support Manager Northeast Nigeria Maiduguri
Company: Norwegian Refugee Council
Job description: Job Category: CoordinationDegree Level: Post Bachelor’sJob Description:About the ContextSince 2015, NRC Nigeria has been working to help displacement-affected communities meet their basic needs, improve their livelihoods, access essential services, and enhance their resilience to future shocks through our six core competencies: Water, Sanitation, and Hygiene (WASH), Shelter, Education, Information, Counselling and Legal Assistance (ICLA), Livelihoods and Food Security (LFS), Camp Management, and Protection. NRC provides immediate assistance during the onset of emergencies through the Rapid Response Mechanism (RRM). In 2021, NRC reached out to over 269,000 people with assistance.The crisis in Nigeria is marked by brutal violence against civilians, causing acute humanitarian needs and displacement. In the northeast, the 13-year conflict has shattered lives, infrastructure, essential services, and social fabric.Two million people are internally displaced across Borno, Adamawa, and Yobe states. Approximately half of these live within local communities, increasing pressure on scarce resources. Access to food is limited, particularly in Borno State, where most families are already facing crisis-levels of food insecurity. Civilians, including aid workers, continue to be the target of deadly attacks by non-state armed groups, and transport corridors are persistently insecure.In the Northwest and North-central regions, violence and displacement are rooted in disputes over land and resources, which have been worsened by climate change. Criminality is on the rise. Livelihood opportunities are scarce, and children face an uncertain future, unable to access quality education. Many families have lost their identity papers while fleeing or never obtained them, which hinders their access to essential services.Find out more about NRC and Watch this short video to see NRC in actionWhat we are looking forThe Area Support Manager plays a pivotal role in shaping and driving the strategic vision of the Area Office. This position is designed to lead and optimize the effectiveness and efficiency of key support functions, including Logistics, Finance, Human Resources, and Information and Communication Technology (ICT).The Support Manager is responsible for ensuring strict adherence to the Norwegian Refugee Council’s (NRC) systems and processes, thereby fostering an environment of accountability and excellence.As an integral member of the Area Management Team, the Support Manager shares the profound responsibility of establishing and maintaining robust work systems. Their efforts are aimed at maximizing the positive impact on the lives of individuals affected by conflict, ensuring that all support initiatives are aligned with the overarching mission of assisting displacement-affected people in Northeast Nigeria. Through strategic oversight and collaborative leadership, the Area Support Manager is dedicated to enhancing the organization’s ability to serve communities in need effectively.What you will do
- Line management for support staff such as Finance, HR & Admin, Logistics, and ICT
- Compliance with and adherence to NRC policies, guidance, handbooks, and donor/auditor requirements
- Providing operational support and input to the Area Plan of Action and coordinate and align active support with programme plans at the Area level.
- Responsible for ensuring quality support to project implementation.
- Facilitating Area Support Budget, area-level budgets, including support costs.
- Responsible for developing regular reports on the Area level to the Country Office and AM
- Responsible for the implementation of new country-specific technical SOPs, guidelines, and tools in the Area (HR, Logistics/ICT, and Finance)
- Facilitate training for programme staff on finance, logistics, and HR procedures.
- Responsible for technical capacity building of support staff (HR, Logistics/ICT, and Finance)
Please download the detailed job description to learn more about the positionWhat you will bring * Professional Competencies
- Minimum 4 years in a middle management position in a humanitarian/recovery context
- Experience in a Finance or Logistics managerial position is required.
- Solid knowledge of HR, finance, and logistics routines in a humanitarian context
- Fluency in English, both written and verbal
Context/specific skills, knowledge and experience:
- Experience in remote management
- Knowledge of the Nigerian Emergency Response crisis is an asset
- Experience in partnership management is an asset
- Previous NRC experience in a similar role is an asset
2. Behavioural competencies
- Managing resources to optimize results.
- Managing performance and development
- Analyzing
- Handling insecure environments
- Empowering and building trust
- Strategic thinking
What we offer
- Duty station: Northeast Nigeria Maiduguri
- Contract: 12 months
- Salary/benefits: grade 8 on NRC’s National salary scale
- NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
- We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.
- Find out more about the benefits of working for NRC
Kindly send any questions about the application process to: cwa.recruitment@nrc.no. Applications sent via email will not be accepted. Please check your application status on your NRC application profile.**This position is open to candidates who have the legal right to work in Nigeria. Please note that we are unable to provide work permits or visa sponsorships for this position**About Us:The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.Join us in assisting millions of people in areas where others cannot, tackling some of the world’s most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.Together, we save lives and rebuild futures.Safeguarding is central to NRC’s work. We expect all employees to:
- treat everyone with respect and dignity
- contribute to building a safe environment for all
- never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)
- always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH
Expected salary:
Location: Maiduguri, Borno State
Job date: Wed, 23 Jul 2025 06:22:43 GMT