Business Manager Job at Airtel Nigeria

Job title: Business Manager Job at Airtel Nigeria

Company:

Job description: Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.We are recruiting to fill the position below:Job Position: Business ManagerJob Identification: 452
Job Location: Katsina
Job Type: Full-timeDescription

• To plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Responsibilities
Increase revenue earning customer net additions – Prepaid:

• Identify and formulate zonal sales strategies to help Drive gross additions
• Monitor churn & grace periods
• Supervise health of acquisitions, compliance on activations
• Oversee activating connections as per the stipulated turnaround times.

Increase Revenue earning customer net additions – Postpaid:

• Identify and formulate zonal sales strategies to help Drive gross additions
• Monitor churn & grace periods
• Supervise health of acquisitions, compliance on activations,
• Oversee activating connections as per the stipulated turnaround times.

Achieve Net Revenue of the zone:

• Identify and formulate Customer Service Development strategies to help drive Collections and Bad Debts performance of the zone
• Propose and drive VAS Up selling activities
• Drive the reduction of recharge turnovers and first bill churn & zero recharge

Deliver on Channel Satisfaction Score:

• Implement the audit and review of channel partners & distributors to ensure Healthy ROI of
• Monitor the timely disbursement of claims to the market, regular trade servicing.
• Conceptualize, design and implement channel delight activities

Expand distribution Width and Depth:

• Identify and formulate zonal sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets.

Network Coverage & Quality:

• Network Optimization
• New Sites ROI and deployment
• Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within Zone.

Deliver Showroom Experience:

• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
• Ensure provision of standard Infrastructure at Zonal showrooms,
• Ensure showroom employees are up skilled in industry training and certifications for the role.

Achieve Employee Engagement scores in line with the Engagement target for the Business area:

• Continuously motivating the front-line employees through leadership by examples
• Implement all action plans that will address hygiene issues etc. from engagement survey.

Dimensions:
Financial Dimensions:
Budget:

• Revenue Earning Customer (Prepaid Nos.)
• Revenue Earning Customer (Post paid Nos.)
• Gross Revenue.

Other Dimensions:

• Team Size
• No. of direct reports
• No. of channel partners/ vendors.

Qualifications
Educational Qualifications:

• Bachelor’s Degree in Management or related Social Sciences
• Master`s in Business Administration would be preferred additional qualification.

Relevant Experience & Functional / Technical Skills:

• 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
• Relevant experience in Telecom industry is desirable.

Other requirements:

• Result Orientation
• Great problem-solving skills
• Good communications skills.
• Good interpersonal skills
• Customer centric
• Sound understanding of Sales systems and Process
• Creative self starter.

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Expected salary:

Location: Katsina, Katsina State

Job date: Mon, 28 Apr 2025 07:02:13 GMT

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