Hollymarks Insurance plc incorporated on 26 July, 1991 as a private limited liability company and became a public limited liability company, quoted on the Nigerian Stock Exchange in 1997. The organisation was established to conduct insurance business in a professional, ethical and customer-focused manner. As part of its corporate brand strategy, the company implemented a re-branding exercise in 2008 to position Hollymarks as a leader in the industry, part of which was the unveiling of the new corporate identity for the company.
The Company is licensed and re-certified by the National Insurance Commission (NAICOM) to do both General and Life businesses. The classes of Insurance business, we currently underwrite include: Motor Vehicle, Aviation, Marine, Engineering All Risks, Asset Protection, Liability to Third Party, Oil & Gas, Group Life, Credit Life, Mortgage Protection,Term Assurance, Wealth Creation Products and Takaful (Islamic Insurance).
We are recruiting to fill the position below:
Job Title: Call Center Representative
Location: Marina, Lagos
Employment Type: Full-time
Job Description
- We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
Requirements
- Some previous experience in a customer support role
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively.
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
Salary
N150,000 – N200,000 / month
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email
Application Deadline 8th September, 2025.
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