Job title: Cashier / Customer Service Representative Job at MyKiaKia Online
Company:
Job description: MyKiaKia Online is your go-to destination for seamless online shopping experiences. A subsidiary of Najec FMCG that powers supply chain and fast moving commodities bringing products from different brands at affordable rates.We are recruiting to fill the position below:Job Position: Cashier / Customer Service Representative
Job Location: Abuja (FCT)
Employment Type: Full-timeJob Summary
- The Cashier / Customer Service Representative is responsible for providing exceptional customer service while accurately processing transactions and handling customer inquiries.
- This role requires a friendly and professional demeanor, attention to detail, and the ability to resolve customer issues efficiently.
Key Responsibilities
Customer Service:
- Greet customers in a friendly and professional manner.
- Assist customers with product inquiries and provide accurate information.
- Handle customer complaints and resolve issues promptly and efficiently.
- Ensure customer satisfaction through excellent service.
- Maintain a clean and organized customer service area.
Cash Handling and Transactions:
- Accurately process cash, credit, and debit card transactions.
- Operate cash registers and point-of-sale (POS) systems.
- Handle returns, exchanges, and refunds according to company policies.
- Balance cash drawers at the beginning and end of shifts.
- Prevent losses by following security procedures.
Product Knowledge:
- Maintain up-to-date knowledge of products and services.
- Provide product recommendations and assist customers in making informed purchasing decisions.
- Stay informed about promotions and special offers.
Administrative Duties:
- Answer phone calls and respond to customer inquiries.
- Maintain accurate records of transactions.
- Assist with inventory management and restocking.
- Perform other administrative tasks as assigned.
Team Collaboration:
- Work collaboratively with team members to ensure smooth operations.
- Communicate effectively with other departments to resolve customer issues.
- Support team goals and contribute to a positive work environment.
Qualifications
- High school diploma or equivalent.
- Previous experience in customer service or retail is preferred.
- Strong communication and interpersonal skills.
- Ability to handle cash and operate POS systems accurately.
- Excellent customer service skills and a positive attitude.
- Ability to work in a fast-paced environment.
- Attention to detail and problem-solving skills.
- Basic computer skills.
Method of Application
Interested and qualified candidates should send their Application to: using the Job Position as the subject of the email.Similar JobsHottest JobsJob SeekersEmployersTools & ResourcesConnect with usCustomer Care
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Expected salary:
Location: Abuja, FCT
Job date: Fri, 07 Mar 2025 03:05:55 GMT