Job title: Centre Manager (Shopping Mall) Job at Knight Frank
Company:
Job description: Knight Frank – Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world’s leading independent real estate consultancies.We are recruiting to fill the position below:Job Position: Centre Manager (Shopping Mall)Job Location: Benin City, EdoJob Summary
- This role encompasses all aspects of Centre management and effective maximization of income through useful management frameworks and asset control.
- Additional responsibilities of this role included budget control, overseeing leasing contracts, procurement services, management of third-party service contracts and directs maintenance procedures.
- This role also involves the development and implementation of center policies, procedures and ensures that all operations are in accordance with established health and safety regulations.
- It also guarantees services provided are of acceptable quality at the least possible cost, while providing management with all relevant feedback
Responsibilities
Centre Management:
- Monitor market activities regarding tenant movement, new developments, major vacancies, and other landlord strategies.
- Attends meetings/functions related to the successful operation of the Centre.
- Initiates proposals for refurbishments and oversee implementation.
- Maintain hands-on control of projects.
- Review the building status/grade annually and maintain the standards within those grades.
- Ensures the Center is well managed, safe and clean.
Client Reporting:
- Provides accurate information to client in agreed format timeously.
- Analysis of monthly income/expenses.
- Monitors turnover rentals.
- Analysis of operating costs for every quarter vis-a-vis approved forecasts.
- Monitors all general recoveries every month.
Planning & Budgeting:
- Prepares and completes budgets by January of each year.
- Review rental quarterly and ensure the best possible rate is achieved and maintained.
- Develop business plans for the Centre.
- 5-year budget – preparation and control.
- Quarterly review and monitoring results.
Debtors & Creditors Management:
- Undertake monthly interaction meetings with debtors, their manager and leasing to ensure appropriate action taken and approve legal action.
Tenant Management:
New Tenants:
- Determines and recommends letting mandates (i.e. rental levels etc.)
- Undertake lease negotiation and maintenance of tenant relationships.
- Controls new leases and records the same.
- Controls / oversees new installation (through the technical manager), including: Premises design
- Sign off acceptance of complete premise
- Control of contractors
Existing Tenants:
- Renews lease agreements in line with pre-determined letting mandates.
- Tenant liaison and public relations.
- Plans, coordinates and controls center promotions.
- Deals with correspondence/interaction with tenants as required.
- Records tenant turnover levels.
- Undertake lease negotiation and maintenance of tenant relationships.
- Ensures that all vacant space is let or in a presentable state
- Ensure overall tenant satisfaction
Expense Control:
- Checks and approves payment of accounts.
- Controls cleaning, consumables, electrical and general maintenance.
- Ensures effective performance of contractors.
Public Relations:
- Establishes and maintains sound public relations.
- Attracts adequate foot-fall to the Centre.
- Create Advertising materials.
- Motivates and assists tenants to improve their services.
Requirements
- 1st Degree in Estate Management or related discipline.
- Minimum 10 years of professional work experience, 5 of which should be experience in Centre management position/large retail business.
- Master’s degree in Business Administration, Estate Management or Facility Management.
- Membership of IFMA is an added advantage.
- Strong leadership skills; proven track record of managing multicultural teams.
- Property management and customer service skills.
- Relevant professional qualifications are desired.
- Applicant must be resident in Edo State, Nigeria.
- Supervisory and managerial ability
- Excellent oral & written communication skills
- Excellent client relations
- Proactiveness and attention to details
- Strategic planning and Adaptability
- Emotional intelligence
- Speed and decisiveness
- Analytical and Negotiating skills
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Expected salary:
Location: Benin City, Edo State
Job date: Sat, 19 Apr 2025 04:15:11 GMT