Job title: Community Associate Ilorin Hub
Company: Co-Creation Hub
Job description: Company DescriptionCcHUB is Africa’s leading innovation and creative ecosystem builder, dedicated to nurturing talent, ideas, and startups across the continent. In 2010, we began as Nigeria’s premier innovation center, dedicated to accelerating the application of social capital and technology for economic prosperity in Nigeria. We have since grown our physical presence to five cities (Lagos, Abuja, Kigali, Nairobi, and Windhoek) across Africa, and we work closely with stakeholders – including entrepreneurs, civil society organizations, government, and private sector – to identify and nurture novel solutions to social challenges in Africa.In 2017, Co-Creation HUB launched Growth Capital in partnership with Omidyar Network, Bank of Industry, and Venture Garden Group to provide early-stage funding for startups driving social change. In February 2019, Co-creation HUB opened a Design Lab in Kigali, Rwanda, focusing on Research and Development and Human-Centered Design to enable innovation for social impact. Our Kigali Centre collaborates with global stakeholders to explore the application of technology to solve Africa’s systemic problems in education, public health, governance, and our other areas of work. In September 2019, we expanded our footprint by acquiring iHUB in Nairobi, Kenya, strengthening our commitment to supporting entrepreneurs and innovators across the continent. In 2020, we launched CcHUB Syndicate, an investment vehicle designed to improve capital access for startups and bridge the funding gap in Africa’s innovation ecosystem. In 2021, we established the Creative Economy Practice to drive the growth of Africa’s creative economy through the application of innovation and technology. In 2023, we further expanded our presence by opening Co-creation HUB in Windhoek, Namibia. These expansions have been intentional in contributing to our vision to be Africa’s leading pan-African creative and innovation ecosystem enabler.Since its establishment, CcHUB has supported the development and launch of over 10,000 innovative technology companies that solve social challenges across Africa in areas including budget transparency, agtech, education, fintech, healthcare delivery, the creative economy, and sustainability.Job DescriptionJob PurposeAs a Community Associate, you are arguably one of the most important elements when creating and maintaining a vibrant co-working community. As a member of the community team, you will collaborate with the community manager to create innovative and exciting ways to engage and manage the Community. The Community Associate will assist in identifying and thoroughly understanding the various groups of the Community, which include startups, entrepreneurs, investors, businesses, and so on, and will raise awareness of the Hub’s projects using creative, clear, and compelling methods, including but not limited to social media.Duties and ResponsibilitiesCoworking Space MembershipEstablish a welcoming environment by onboarding and assisting community members in a friendly, patient, and professional manner.Identify, launch, and manage community initiatives that will keep the community engaged and active.Work very closely with the community manager and the communications team on how to better engage our community online and create content that is relatable to the ecosystem.Monitor and report on feedback/online reviews, and communicate with management to share customer feedback and insights gained from online community conversations.Build and maintain relationships with current members, potential members, and industry professionals.Maintain and monitor accurate databases across multiple platforms (billing, customer data, etc.).Answer, screen, and forward phone calls, enquiries, and requests, and handle them accordingly.Collaborate with the administrative team to maintain and manage the co-working space.EventsAssist in the planning of monthly events (both online and in-person), workshops, and seminars for various community members.Understand and enhance the overall customer experience (creating a sense of community among members).Produce bi-monthly reports on community trends, including but not limited to data on the number of events, event type, and number of attendees.Responsible for supporting the creation, coordination, and distribution of engaging monthly newsletters.Curate content that would benefit our members and increase visibility for our work.Administration SupportProvide an exceptional client and member service experience by understanding their needs and delivering the right solutions.Coordinating communications within, between, and among various functional teams and external stakeholdersServing as a point of contact (POC) for all matters related to the coworking space and member experienceQualificationsQualifications & Skills:A bachelor’s degree in business-related courses, marketing, communications, or other related fields.Minimum 3 years of experience in a field related to community, communications, or within the startup ecosystem.Excellent interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.Strong organisational and multitasking skills.Familiarity with coworking management software (e.g., Office RnD, Luma) would be an added advantage.Experience in working within the startup ecosystem and building communities Knowledge of the startup ecosystem in Nigeria and across the region would be an extremely added advantage.Key Attributes:Self-starter, self-motivated with the ability to work independently and as part of a team.Passionate about creating inclusive and collaborative environments.Adaptable to a dynamic, fast-paced work environment.Strong customer-focused approachProblem-solving mindset with attention to detailsShould be able to work independentlyKey Performance IndicatorsMember AcquisitionsMember RetentionMember experienceMember Events/initiativesContent Generation (Member & Community focused)Community Curation & GrowthContent GenerationOperational EfficienciesAdditional InformationPlease note this is an onsite role to be based in Ilorin Nigeria
Expected salary:
Location: Ilorin, Kwara State
Job date: Sat, 28 Jun 2025 23:56:57 GMT
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