Job title: Community Manager
Company: Co-Creation Hub
Job description: Company DescriptionCo-creation HUB is the leading pan-African creative and innovation ecosystem enabler. In 2010, we started out as Nigeria’s premier innovation center dedicated to accelerating the application of social capital and technology for economic prosperity in Nigeria. We have since grown our physical presence to five cities (Lagos, Abuja, Kigali, Nairobi and Windhoek) across Africa and we work closely with stakeholders – including entrepreneurs, civil society organizations, government, and private sector – to identify and nurture novel solutions to social challenges in Africa.In 2017, Co-Creation HUB launched Growth Capital in partnership with Omidyar Network, Bank of Industry, and Venture Garden Group to provide early-stage funding for startups driving social change. In February 2019, Co-creation HUB opened a Design Lab in Kigali, Rwanda focused on Research and Development and Human Centered Design to enable innovation for social impact. Our Kigali Centre collaborates with global stakeholders to explore the application of technology to solve Africa’s systemic problems in education, public health, education, governance and our other areas of work. In September 2019, we expanded our footprint by acquiring iHUB in Nairobi, Kenya, strengthening our commitment to supporting entrepreneurs and innovators across the continent. In 2020, we launched CcHUB Syndicate, an investment vehicle designed to improve capital access for startups and bridge the funding gap in Africa’s innovation ecosystem. In 2021, we established the Creative Economy Practice to drive the growth of Africa’s creative economy through innovation and technology application. In 2023, we further expanded our presence by opening Co-creation HUB in Windhoek, Namibia. These expansions have been intentional in contributing to our vision to be Africa’s leading pan-African creative and innovation ecosystem enabler.Since its establishment, CcHUB has supported the development and launch of more than 10,000 innovative technology companies solving social challenges across Africa in areas including budget transparency, agtech, education, fintech, healthcare delivery, creative economy and sustainability.Job DescriptionJob PurposeThe Community Manager will support the implementation of the program’s community management plan in five (5) states by fostering active engagement among program participants and stakeholders. The role involves working closely with Learning Community Coordinators to create an inclusive, supportive, and collaborative environment that enables marginalized youth and young women to thrive in the program. The Community Manager will also help facilitate knowledge-sharing, ensure smooth communication, and strengthen participant connections to resources and opportunities within the program.Key Responsibilities1. Community Building and EngagementLead the implementation of the program’s community management plan to foster a vibrant, inclusive, and supportive participant community.Foster a sense of belonging among participants through continuous engagement, communication, and community-building initiatives.Create and manage both online and offline spaces such as learning hubs, forums, and messaging groups to facilitate interaction and collaboration.Support the organization of community-driven events, webinars, workshops, and forums that encourage peer learning and networking.2. Participant Support and CoordinationAct as a primary point of contact for participants, providing guidance, addressing concerns, and connecting them with appropriate support resources.Collaborate closely with Learning Community Coordinators to ensure timely access to learning tools, services, and support.Provide logistical and administrative assistance to facilitate smooth delivery of learning and engagement activities.Support the resolution of participant issues and promote a consistently positive program experience.3. Communication and Content DevelopmentSupport the development and dissemination of community content such as newsletters, blog posts, and social media updates to keep participants informed and engaged.Facilitate the exchange of knowledge, skills, and experiences within the community to strengthen collective learning.Advocate for participant voices in program design and decision-making processes, ensuring inclusivity and relevance.4. Monitoring and ReportingMonitor participant engagement and activity levels to identify trends, gaps, and opportunities for enhancing community experience.Collect and analyze feedback to inform continuous improvement of community strategies.Identify and document participant success stories and positive outcomes for program communications and stakeholder reporting.Prepare regular reports on community engagement, outcomes, and participant needs for internal use and external stakeholders.5. Inclusion and AccessibilityWork with program teams to design and implement initiatives that reduce participation barriers and promote equitable access for all, especially marginalized youth and women.Ensure community-building efforts are sensitive to the diverse needs and contexts of participants across locations and backgrounds.Key Performance Indicators1. Community Building and Engagement2. Participant Support and Coordination3. Monitoring and Reporting4. Inclusion and AccessibilityQualificationsEducation:Bachelor’s degree in Social Sciences, Communications, Community Development, or a related field.Experience:5-8 years of progressive experience in community engagement, youth mobilization, or grassroots program implementation.Proven experience working with marginalized populations, especially youth and women, is a strong advantage.Familiarity with managing both online and offline communities, including social media platforms and community forums.5-8 years of progressive experience in community engagement, youth mobilization, or grassroots program implementation.Demonstrated experience managing community outreach teams, engagement officers, or volunteers.Skills and Competencies:Advanced interpersonal and communication skills to build relationships and foster engagement among diverse stakeholders.Organizational and multitasking abilities to manage multiple community activities simultaneously.Knowledge of digital tools and platforms for community engagement and content sharing.Problem-solving skills to address participant challenges and promote positive outcomes.Analytical skills to collect and evaluate feedback and engagement metrics for continuous improvement.Strong leadership skills with the ability to coach and develop junior team members and lead inclusive teams.Skilled in conflict resolution, field team motivation, and addressing barriers to participation or uptake.Demonstrated ability to design and adapt engagement approaches aligned with program targets and learning.Proficiency in using community feedback and data to improve service delivery and participation outcomes.Strong collaboration and communication skills for interfacing with internal teams, local stakeholders, and implementing partners.Actively identifies opportunities to expand program reach, build community trust, and strengthen grassroots visibility.Additional InformationPlease note this is an onsite role to be based in our office in LagosCo-creation HUB (CcHUB) is an equal opportunity employer. We are committed to building a diverse, inclusive and vibrant workforce that reflects the communities we live in and serve. We strive to create an environment where every employee is valued, supported and empowered to achieve their full potential. We provide equal access to opportunity and treat each other with respect and care and require that our business partners also abide by these commitments, and we monitor their performance in respect of human rights on an ongoing basis.
CcHUB does not discriminate in any aspect of employment. By promoting fairness, encouraging inclusive practices, and committing to continuous learning, we aim to attract, retain, and nurture a broad pool of talent, ensuring a rewarding and high-performing workplace for all.
Expected salary:
Location: Lagos, Lagos State
Job date: Thu, 03 Jul 2025 05:45:08 GMT
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