Paystack is a technology company solving payments problems for ambitious businesses. Paystack’s mission is to help merchants in Africa get paid by anyone, anywhere in the world. Over 9,000 of some of the best businesses in Nigeria use Paystack’s modern payments gateway, including MTN, Taxify, Domino’s Pizza, Smile Communications, Opera, God is Good Motors, Axa Mansard Insurance, and many others.
We are recruiting to fill the position below:
Job Title: Community Manager (Zap by Paystack)
Location: Lagos, Nigeria
About Zap
- Zap is Paystack’s first-ever consumer product — a clean, fast, and secure app for making everyday payments via bank transfers in Nigeria. Whether you’re splitting a bill with friends, sending money home, or paying at checkout, Zap makes payments simple and reliable.
- With Zap, we’re extending Paystack’s infrastructure beyond businesses to everyday people — and reimagining what a great money experience should feel like.
- We’re in the early stages of building Zap, and we’re looking for team members who thrive in zero-to-one environments, love storytelling, and want to help shape how millions of people experience money.
About the Role
- As Community Manager, you’ll be the heart and voice of Zap — sparking conversations, building trust, and turning users into advocates.
- You’ll manage our day-to-day engagement on social media and lead the charge in creating a thriving, supportive, and fun community around the product.
- This role blends content, engagement, feedback collection, and community strategy — all in service of making sure Zap users feel seen, heard, and excited to be here.
Responsibilities
We’ll trust you to:
- Be the voice of Zap on social media and community channels, engage with our audience daily, answer questions, and amplify good vibes.
- Moderate channels and maintain a safe, positive environment for everyone interacting with Zap.
- Support influencer partnerships and help amplify trusted voices in the ecosystem.
- Stay plugged into culture and trends, keeping Zap relevant and fresh.
- Create and schedule content that resonates with our users, from videos and updates to customer shoutouts and product tips.
- Launch and manage social campaigns that promote Zap’s features, product updates, and community moments.
- Build and maintain a content calendar aligned with launches, events, and cultural moments — and ensure Zap always has something meaningful to say.
- Spot and elevate great user-generated content, from testimonials and tweets to reels and reviews.
- Track community health with social metrics and feedback, and use insights to improve engagement and retention.
- Collaborate across teams to integrate product updates, user feedback, and support needs into your community strategy.
Requirements
You’ll thrive in this role if you:
- Are a strong communicator — clear, kind, and confident with words
- Know how to build connection and momentum in online spaces
- Love being online, and know how to turn trends into value for your brand
- Have empathy and emotional intelligence — you know when to joke and when to listen
- Take initiative and work independently, but thrive in a collaborative environment
- Have experience managing social platforms (Twitter/X, Instagram, LinkedIn, Facebook etc.)
- Are comfortable with light design tools (e.g., Canva, CapCut) or managing designers/editors
- Are deeply curious about how people experience money — and how we can make that better
Bonus points if you:
- Have experience growing online communities from scratch
- Have worked with influencers or creators
- Understand basic analytics and know how to report on performance
- Have experience supporting a tech or fintech product
How to Apply
Interested and qualified candidates should:
Click here to apply
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