Job title: Customer Care Associate and Receptionist at Swift Trims Lounge in Benin City
Company: Max.ng
Job description: Job DescriptionSwift Trims Lounge is a modern barbershop dedicated to providing top-quality grooming services, including haircuts, beard trimming, shaves, hair treatments, pedicures, and manicures. Our mission is to redefine the grooming experience through superior service, a relaxing ambience, and a customer-centric approach.We are recruiting to fill the position below:Job Title: Customer Care Associate and ReceptionistLocation: Benin City, Edo
Employment Type: Full-timeJob Summary
- We are seeking a professional and customer-focused Customer Care Associate & Receptionist to be the first point of contact for our clients.
- The ideal candidate will manage front desk operations, provide excellent customer service and ensure a seamless client experience.
Key Responsibilities
- Welcome customers warmly and professionally.
- Manage appointment bookings and walk-in clients efficiently.
- Handle phone inquiries and provide accurate information about services.
- Maintain a clean and organised reception area.
- Process payments and manage the POS system.
- Assisted with customer complaints and feedback and resolved service issues.
- Promote marketing efforts for the barbershop’s subscription packages and loyalty programs.
- Assist in managing and coordinating with barbers and staff to ensure smooth customer flow.
- Keep records of daily appointments, client interactions, and transactions.
- Support administrative duties and carry out other related tasks as required.
- Previous experience in customer service or front desk roles is highly preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and work under pressure.
- Proficiency in using POS machines and basic computer software applications.
- Friendly, energetic, and professional.
- Must be well-groomed and presentable.
Requirements
- Interested candidates should possess an OND qualification with 1 – 3 years of experience.
Salary
N70,000 – N80,000 monthly.Application Closing Date
29th March, 2025.How to Apply
Interested and qualified candidates should send their CV and a brief cover letter to: swifttrimz25@gmail.com using “Customer Care Associate & Receptionist Application” as the subject of the email.NoteSwiftTrimz Lounge is an equal opportunity employer. We encourage applications from all qualified individuals.
We strongly encourage applications from candidates based on or ready to relocate to Benin City, Nigeria.
Expected salary:
Location: Edo
Job date: Sat, 22 Mar 2025 23:33:25 GMT