Job title: Customer Care Officer Job in Abuja
Company:
Job description: RECRUIT – Our client, a Distribution company is recruiting suitable candidates to fill the position below:Job Position: Customer Care OfficerJob Location: Abuja (FCT)
Employment Type: Full-timeOverview
- As a Customer Care Officer, you will be the primary point of contact for our customers, providing exceptional service and support to ensure a positive experience and foster customer satisfaction and loyalty.
- Your role involves addressing inquiries, resolving issues, and proactively engaging with customers to enhance their overall interaction with our products or services.
Key Responsibilities
Customer Support:
- Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels.
- Listen attentively to customer concerns, assess their needs, and provide accurate and helpful information or assistance.
- Resolve customer issues or complaints efficiently and effectively, escalating complex issues to appropriate departments or supervisors as needed.
Product Knowledge and Education:
- Develop a deep understanding of our products or services to provide knowledgeable support and guidance to customers.
- Educate customers on product features, usage, and troubleshooting techniques to enhance their experience and maximize product satisfaction.
- Provide product demonstrations or tutorials to assist customers in utilizing our offerings effectively.
Relationship Building:
- Build rapport and establish positive relationships with customers by demonstrating empathy, patience, and professionalism in every interaction.
- Proactively engage with customers to gather feedback, address concerns, and identify opportunities to exceed expectations.
- Follow up with customers to ensure that their issues have been resolved satisfactorily and inquire about their overall satisfaction with our products or services.
Process Improvement:
- Identify recurring customer issues or pain points and collaborate with internal teams to develop solutions and improve processes.
- Contribute to the development of knowledge bases, FAQs, or self-service resources to empower customers to find answers independently.
- Share customer feedback and insights with relevant stakeholders to drive continuous improvement and innovation in our products, services, and customer support practices.
Quality Assurance:
- Maintain high standards of service quality and adherence to established service level agreements (SLAs) and performance metrics.
- Conduct quality assessments of customer interactions to ensure consistency, accuracy, and compliance with company policies and procedures.
- Provide feedback and coaching to team members to help them improve their customer service skills and performance.
Qualifications
- Bachelor’s degree in Business Administration, Communications, Hospitality, or related field preferred.
- Proven experience (3 years) in customer service, preferably in a customer-facing role or call center environment.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly, concisely, and professionally.
- Strong interpersonal skills and the ability to build rapport and connect with customers from diverse backgrounds.
- Problem-solving abilities and the capacity to remain calm and composed under pressure.
- Proficiency in using customer relationship management (CRM) software and other relevant tools.
- Flexibility to work in a dynamic and fast-paced environment, including evenings, weekends, or holidays as needed.
- Commitment to delivering exceptional customer service and a passion for helping others.
Method of Application
Interested and qualified candidates should forward their CV and Cover Letter to: using the Job Position and Location as the subject of the email.Note: Only Shortlisted candidate will be reached.Similar JobsHottest JobsJob SeekersEmployersTools & ResourcesConnect with usCustomer Care
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Expected salary:
Location: Abuja, FCT
Job date: Sat, 15 Feb 2025 02:01:42 GMT