Job title: Customer Care Representative Job at Toasties Limited
Company: Toasties Limited
Job description: Toasties Limited is a fast-casual dining restaurant chain located in Lagos, Nigeria. We specialize in hot toasted fusion sandwiches and offer a range of specials. Our focus is to bring out-of-the-box meal selections to Lagos’ on-the-go consumer. Using quality ingredients and efficient service, Toastiesaims to put variety, creativity and great tasting products in the hands of every customer!We are recruiting to fill the position below:Job Position: Customer Care RepresentativeJob Location: Ikoyi, Lagos
Employment Type: Full-timeJob Summary
- We are looking for a customer-focused Call Centre Agent to manage incoming calls, take customer orders, and provide timely support across all communication channels.
- You will be the first point of contact for our customers, ensuring a smooth and satisfying ordering experience that reflects the Toasties standard of service.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional and friendly manner.
- Take detailed and accurate food orders and relay them promptly to the kitchen team using our order management system.
- Provide information on menu items, daily specials, and promotional offers.
- Communicate delays or changes in orders clearly and proactively.
- Follow call scripts and customer service guidelines to maintain brand tone and quality.
- Handle order issues, complaints, and customer feedback with empathy and efficiency.
- Confirm orders placed online or via third-party platforms to avoid errors or duplication.
- Maintain records of customer interactions and transactions.
- Work closely with kitchen, dispatch, and front-of-house teams to ensure smooth order fulfillment.
- Support outbound calls for order confirmations, follow-ups, or feedback collection as needed.
Key Skills & Qualifications
- Minimum of SSCE / OND; additional training in customer service is a plus.
- 1 – 2 years of experience in a customer service or call centre role, preferably in food or hospitality.
- Excellent verbal communication skills in English (additional local languages a plus).
- Strong listening skills and attention to detail.
- Good typing and multitasking abilities.
- Familiarity with POS or order management systems (experience with food delivery platforms is an advantage).
- Preferably candidates that stay on the Island for easy proximity.
Salary
N110,000 Monthly.Method of Application
Interested and qualified candidates should send their CV to: using the Job Position as the subject of the mail.
Expected salary: 110000 per month
Location: Lagos, Lagos State
Job date: Wed, 09 Jul 2025 23:03:24 GMT