Job title: Customer Operations Manager (COM) Job at Ericsson
Company:
Job description: Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.We are recruiting to fill the position below:Job Position: Customer Operations Manager (COM)Req ID: 764843
Job Location: Lagos
Employment Type: Full-timeJob Summary
- We are now looking for a Customer Operations Manager (COM), to ensure that all contractual deliveries related to the Networks business portfolio are fulfilled towards one or more customer accounts.
- In this role, you will be responsible for overseeing end-to-end operational performance towards the account according to agreed targets. The COM shall ensure that the portfolio is maintained and that projects within that portfolio are progressing according to schedule.
- The COM can take on the role of CFR in the pre-sales phase. With the insight of the ongoing portfolio, the role is critical for ensuring communication to the KAM & Service Delivery Organization for specific progress and support for providing input into opportunities towards the customer. Relevant information should also be communicated to the Supply team.
What You Will Do
- Handle the delivery portfolio as well as communicate and follow up on dependencies between projects
- Monitor, direct, and support the delivery portfolio as well as ensure that delays in projects that may impact others in the portfolio are communicated
- Handle customer and Internal Engagement
- Develop and maintain customer relations to improve customer confidence and further develop the business
- Share knowledge and success factors with other areas and functions
- Handle portfolio finances and initiate actions when not meeting financial performance expectations
- Drive based on responsible business practices with full adherence to compliance/integrity, Environmental and Occupational Health and Safety and Security standards
You Will Bring
- Minimum of 8 years or more solid experience in Customer Project Management or relevant line management role.
- Domain experience: Networks area of expertise – e.g.: Radio, OSS, IP, CORE, etc.
- Background in delivery towards customers such as Project Management deliveries, Managed Services deliveries, or Customer Support activities.
- The COM is also expected to have several years of experience in a leadership role, preferably in Service Delivery and/or Operations.
- Financial acumen
- Business understanding
- Financial analysis skills
- Customer and Market insight
- Negotiation
- Project management
- Knowledge sharing & collaboration
- Proficiency in the English Language
You Should Also Have:
- Entrepreneurial & commercial thinking
- Persuading & influencing
- Analyzing
- Leading & supervising
- Relating & Networking
- Delivering results & meeting customer expectations.
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Expected salary:
Location: Nigeria
Job date: Wed, 09 Apr 2025 00:12:58 GMT