Job title: Customer Service Delivery Officer
Company: Sigma Consulting Group
Job description: Customer Service Delivery Officer
Location: Lekki, Lagos, Nigeria
Experience: 2-4 years
Industry: Telecommunications
Employment Type: Full-Time
Monthly Net Salary: 250,000About the RoleWe are seeking a proactive and detail-oriented Customer Service Delivery Officer to support our field sales team and ensure seamless day-to-day operations. This role serves as a critical liaison between the sales team, clients, and internal departments ensuring high-quality service delivery, customer satisfaction, and business continuity.Key ResponsibilitiesCoordinate the sales team by managing schedules, documentation, and internal communication.Ensure availability and proper functioning of all sales-related tools, materials, and equipment.Provide prompt and professional after-sales support; address client inquiries or complaints efficiently.Maintain accurate records of financial and operational data; prepare periodic performance reports.Process client orders with accuracy and ensure timely fulfillment.Notify clients of relevant updates, delays, or issues, and provide timely resolutions.Monitor service performance metrics, identify inefficiencies, and recommend process improvements.Job RequirementsB.Sc./BA in Business Administration or a related discipline (Sales/Marketing certifications are an added advantage).Proven experience as a Project Coordinator, Service Administrator, or similar role preferably in the IT, telecom, or service industry.Technical understanding of software development or web technologies is a plus.Proficiency in Microsoft Office Suite and CRM platforms.Excellent organizational and multitasking skills with strong attention to detail.Strong communication skillsboth verbal and written.A team player with integrity, accountability, and sound problem-solving skills.BenefitsCompetitive net monthly salary of 250,000Health insurance coveragePension contributionsCareer growth and professional development opportunitiesCollaborative and supportive work cultureOngoing training and performance-based bonusesHow to ApplyInterested and qualified candidates should submit their updated CV and a brief cover letter to:Subject Line: Service Delivery Officer Lekki
Expected salary:
Location: Lagos, Lagos State
Job date: Tue, 05 Aug 2025 22:12:10 GMT
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