Job title: Customer Service Executive
Company: Eat N’ Go
Job description: Company DescriptionEat ‘N’ Go Limited is a restaurant group on a mission to become the premier food operator in Africa. So far, our growing family consists of three international brands, Domino’s Pizza, Cold Stone Creamery & Pinkberry.
Eat ‘N’ Go limited officially started operation in August 2012 with the premier store at 4, Saka Tinubu Victoria Island, Lagos. Today, Eat N’ Go has over 200 stores (outlet) across Nigeria a and Kenya.Job DescriptionWe are seeking a highly motivated and experienced Customer Service Executive to lead and support our customer service team. This role requires a detail-oriented professional who is passionate about delivering top-tier service, enhancing customer experience, and mentoring team members to achieve excellence. If you thrive in a fast-paced environment and are ready to take ownership of customer satisfaction goals, we’d love to hear from you.QualificationsKey ResponsibilitiesManage the daily operations and workflow of the customer service departmentSupervise and mentor a team of customer service representativesRespond to customer inquiries promptly and professionally via phone, email, or chatCollect and analyze customer feedback to drive service improvementsTrack, monitor, and report key customer service metrics and KPIsHire, onboard, and train new customer service team membersEnsure timely resolution of customer issues and escalate when necessaryPromote customer-centric culture across the departmentProvide regular performance feedback and identify upskilling opportunitiesMaintain accurate records of customer interactions using CRM toolsHandle other duties as assigned by managementAdditional InformationRequirementsBachelor’s degree (BSc) in any relevant fieldCustomer Service Certification is an added advantageMinimum of 3–5 years’ experience in a customer service role, preferably in NigeriaStrong communication (verbal and written) and interpersonal skillsProven ability to solve problems and manage customer expectationsComfortable working in high-pressure and fast-paced environmentsDetail-oriented with strong data entry and organizational skillsExperience with CRM systems and customer service software preferredFlexibility to work various shifts, including evenings and weekendsAbility to maintain customer confidentiality and work collaboratively
Expected salary:
Location: Lagos, Lagos State
Job date: Tue, 20 May 2025 22:39:30 GMT
Leave a Comment