Job title: Customer Service Executive (Female) Job at PWAN Group
Company: pwan group
Job description: PWAN Group Limited is a leading real estate investment and network marketing company in Nigeria, dedicated to providing affordable housing solutions and lucrative investment opportunities. With a strong presence nationwide, we pride ourselves on excellence, integrity, and customer satisfaction.We are recruiting to fill the position below:Job Position: Customer Service Executive (Female)
Job Location: Ikota, Ajah – Lagos
Employment Type: Full-timeResponsibilities
- Provide exceptional customer service through phone, email, and online channels.
- Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.
- Resolve customer issues promptly and efficiently, exceeding expectations whenever possible.
- Follow established protocols and procedures for handling customer interactions.
- Accurately document customer interactions and maintain detailed records.
- Identify and escalate complex issues or complaints to the appropriate team.
- Upsell and cross-sell products and services to enhance customer satisfaction and revenue.
- Contribute to positive customer reviews and brand reputation.
- Proactively seek feedback from customers to identify areas for improvement.
- Stay up-to-date on company policies, products, and services.
- Adapt to changing customer needs and situations with a positive and professional attitude.
- Work effectively within a team environment to achieve customer service goals.
- Maintain a positive and professional demeanor even in challenging situations.
- Participate in ongoing training and development to enhance customer service skills.
- Contribute to a positive and supportive work environment for colleagues.
Requirements and Qualifications
- High school diploma or equivalent.
- 1+ years of experience in customer service or a similar role (preferred).
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize effectively.
- Positive and professional demeanor.
- Experience with customer service software and tools (preferred).
- Strong problem-solving and conflict resolution skills.
- Ability to work independently and as part of a team.
- Detail-oriented and organized.
- Strong computer literacy skills.
- Ability to learn new information quickly.
- Commitment to providing excellent customer service.
- Flexibility to work various shifts and schedules.
- Ability to handle pressure and stress effectively.
- Enthusiasm for building relationships with customers.
Required Skills:
- Excellent communication and interpersonal skills.
- Patience and empathy in addressing customer inquiries and concerns.
- Problem-solving abilities to resolve customer issues efficiently.
- Knowledge of products or services to provide accurate information.
- Time management skills to handle multiple customer interactions.
- Adaptability to different communication channels (phone, email, chat, etc.).
- Ability to remain calm and professional in high-pressure situations.
Method of Application
Interested and qualified candidates should send their CV to: and copy: using the Job Position as the subject of the email.
Expected salary:
Location: Nigeria
Job date: Mon, 05 May 2025 01:18:25 GMT