Customer Service Representaive in Ojodu Berger at Speedaf Logistics Nigeria LTD

Job title: Customer Service Representaive in Ojodu Berger at Speedaf Logistics Nigeria LTD

Company: recruitment 73429

Job description: Job DescriptionJob details
Here’s how the job details align with your profile.
PayUp to ₦100,000 a month
Job typeFull-timeLocation
LagosFull job description
Job Title: Customer Service Representative (Logistics industry)Location: Ojodu Berger
Job Type: Full-Time
Department: Customer Service
Reports To: Customer Service ManagerJob Summary:We are seeking a detail-oriented and customer-focused Customer Service Representative to join our logistics team. The ideal candidate will be responsible for handling customer inquiries, coordinating shipments, resolving issues, and ensuring timely and efficient delivery of goods. This role requires strong communication skills, problem-solving abilities, and a commitment to providing excellent customer service in a fast-paced environment.Key Responsibilities:Act as the first point of contact for customers, addressing inquiries via phone, email, and live chat.
Provide accurate information on shipping schedules, tracking updates, delivery timelines, and logistics solutions.
Process customer orders, coordinate with warehouse and transportation teams, and ensure on-time delivery.
Handle customer complaints, investigate issues, and provide timely resolutions to service disruptions.
Maintain detailed records of customer interactions, transactions, and complaints in the CRM system.
Communicate with Operation team / supporting team to ensure smooth operations.
Assist in processing returns, refunds, and claims related to damaged or lost shipments.
Monitor and follow up on pending deliveries, delays, and exceptions to proactively update customers.
Stay updated on company policies, industry regulations, and best practices in logistics and customer service.
Support process improvement initiatives to enhance customer experience and operational efficiency.
Requirements & Qualifications:HND, a degree in Business Administration, Customer service, Logistics, or a related field is a plus.
Proven experience in customer service, preferably in the logistics, transportation, or supply chain industry.
Strong communication and interpersonal skills with a customer-first mindset.
Ability to multitask, prioritize, and work in a fast-paced environment.
Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM software.
Problem-solving skills and the ability to handle challenging customer interactions professionally.
Kindly send CV to: [email protected] using CSR as the mail subjectJob Type: Full-timePay: Up to ₦100,000.00 per month

Expected salary:

Location: Ojodu, Lagos State

Job date: Fri, 04 Apr 2025 22:40:10 GMT

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