Customer Service Representative in Abuja at HR and its People

Job title: Customer Service Representative in Abuja at HR and its People

Company: Costarchem Nigeria Limited

Job description: Job DescriptionJob SummaryWe’re seeking a dedicated Customer Service Officer to provide exceptional service, handle inquiries, process orders, and build strong customer relationships.
Key ResponsibilitiesCustomer Interaction & Support: Greet customers, respond to inquiries, provide styling advice, and resolve complaints.
Sales & Order Management: Process orders, exchanges, and returns; track and follow up on customer orders.
Relationship Management: Build and maintain strong customer relationships, encourage repeat business, and gather feedback.
Brand Representation & Communication: Maintain product knowledge, represent the brand positively, and assist with social media queries.
Store & Office Support: Assist with displays, administrative tasks, and sales team support (if applicable).
Qualifications & SkillsBachelor’s degree or equivalent in Business, Marketing, or related fields.
Previous customer service experience, preferably in fashion or retail.
Strong communication and interpersonal skills.
Ability to handle complaints professionally and provide solutions.
Knowledge of fashion trends and styling is an advantage.
Proficiency in Microsoft Office and CRM software.
Ability to multitask and work under pressure.

Expected salary:

Location: Abuja, FCT

Job date: Thu, 27 Mar 2025 23:04:25 GMT

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