Job title: Customer Service Representative in Lagos at Winwise
Company: Costarchem Nigeria Limited
Job description: Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team and serve as the primary point of contact for our players. In this role, you will handle customer inquiries, resolve issues, and provide exceptional support to ensure a smooth gaming experience. The ideal candidate will have strong communication skills, a problem-solving mindset, and a passion for delivering outstanding customer service.
Job ResponsibilitiesRespond to customer inquiries via phone, email, live chat, and social media.
Assist players with account-related questions, payment issues, and game-related concerns.
Troubleshoot technical issues and escalate complex cases to the appropriate department.
Maintain accurate records of customer interactions and resolutions.
Educate customers on gaming rules, responsible gaming policies, and platform features.
Ensure prompt and professional responses to enhance customer satisfaction.
Follow up with customers to confirm issue resolution and improve user experience.
Stay updated on company promotions, policies, and gaming regulations.
RequirementsStrong verbal and written communication skills.
Ability to handle multiple inquiries efficiently in a fast-paced environment.
Familiarity with CRM tools and customer support software.
Problem-solving skills with a proactive approach to customer concerns.
A high level of patience, empathy, and professionalism.
Availability to work flexible shifts, including evenings and weekends.
Expected salary:
Location: Abuja, FCT
Job date: Sat, 29 Mar 2025 23:41:41 GMT
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