Customer Service Representative Job at Resource Intermediaries Limited

Job title: Customer Service Representative Job at Resource Intermediaries Limited

Company: Resource Intermediaries

Job description: Resource Intermediaries Limited (RIL) is a company registered in Nigeria to engage in outsourcing services. We focus on three key areas; Human Resource Management, People Placement and Learning & Development. We provide a broad menu of Human Resource Outsourcing Services for companies from an economical complete service.We are recruiting to fill the position below:Job Position: Customer Service RepresentativeJob Location: Onireke Jericho, Ibadan – Oyo
Employment Type: Full-timeResponsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and Skills

• Candidates should possess a High School Diploma with 2-3 years of experience
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N100,000 / Month.Method of Application
Interested and qualified candidates should send their CV to: using the Job Position as the subject of the email.

Expected salary: 100000 per month

Location: Ibadan, Oyo State

Job date: Wed, 23 Jul 2025 06:41:54 GMT

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