Job title: Customer Service Representative Job at Resource Intermediaries Limited
Company: Resource Intermediaries
Job description: Resource Intermediaries Limited (RIL) is a company registered in Nigeria to engage in outsourcing services. We focus on three key areas; Human Resource Management, People Placement and Learning & Development. We provide a broad menu of Human Resource Outsourcing Services for companies from an economical complete service.We are recruiting to fill the position below:Job Position: Customer Service RepresentativeJob Location: Onireke Jericho, Ibadan – Oyo
Employment Type: Full-timeResponsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service teamsales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and Skills
- Candidates should possess a High School Diploma with 2-3 years of experience
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
Salary
N100,000 / Month.Method of Application
Interested and qualified candidates should send their CV to: using the Job Position as the subject of the email.
Expected salary: 100000 per month
Location: Ibadan, Oyo State
Job date: Wed, 23 Jul 2025 06:41:54 GMT