Job title: Customer Service Representative (Ticketing) Job at GUO Transport Company Limited
Company: GUO Transport Company Limited
Job description: GUO Transport Company Limited – Founded in 1980, GUO Transport Company Limited is a division of G. U. Okeke & Sons Ltd. A household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet. The company has become an icon in the transportation industry, providing safe, enjoyable and affordable travel to millions of passengers annually. While GUO transport Co. is well known for its regularly scheduled passenger service, nationwide logistics solutions.We are recruiting to fill the position below:Job Position: Customer Service Representative (Ticketing)Job Location: Awka, Anambra
Employment Type: ContractKey Responsibilties
- Greet and attend to walk-in customers in a courteous and professional manner.
- Sell travel tickets using the company’s booking system and issue receipts.
- Assist with rescheduling, cancellations, or ticket upgrades in line with company policy.
- Maintain updated knowledge of company policies, travel routes, peak periods, and promotional offers.
- Reconcile and account for daily ticket sales and submit sales reports to theAccounts Team
- Provide information on travel schedules, seat availability, destinations, and ticket fares.
- Respond to customer inquiries, complaints, or concerns at the terminal promptly and appropriately.
- Ensure proper documentation and accurate entry of customer and travel details in the system.
- Support boarding processes and guide passengers when necessary.
- Maintain a clean and organized front desk area and ensure signage and information are up to date.
Requirements
- OND / HND / BSc Degree in any discipline (preferably in Business Administration, Social Sciences, or related fields.
- 1 – 2 years of experience in customer service, preferably in a transport, hospitality, or retail environment.
- Good knowledge of Nigerian geography and intercity transport services is an advantage.
- Excellent verbal communication and interpersonal skills.
- Proficiency in using basic computer applications and booking/ticketing software.
- Strong attention to detail and a customer-centric mindset.
- Ability to work under pressure and in a fast-paced terminal environment.
- Willingness to work weekends, holidays, and on shift rotations as required.
Preferred Qualities:
- Neat appearance and a friendly, helpful attitude.
- Dependable, honest, and punctual.
- Good problem-solving skills and ability to de-escalate tense situations.
Work schedule for this job role is as stated below:
- 5:30am-1:30pm (morning shift)
- 1:00pm-8:00pm (Afternoon shift)
- Mondays to Sundays with one day off every week.
Salary
N70,000 – N75,000 monthly.
Expected salary: 70000 – 75000 per month
Location: Awka, Anambra State
Job date: Sun, 22 Jun 2025 06:00:10 GMT