Customer Success Executive

Job title: Customer Success Executive

Company: Prembly

Job description: Company Overview
Prembly is a forward-thinking company dedicated to providing identity data and compliance infrastructure for businesses worldwide.Job Title
Customer Success ExecutiveLocation
Nigeria (Lagos)Years of Experience
2-4 yearsRole Overview
As a Customer Success Executive at Prembly, you will play a crucial role in ensuring our customers achieve their desired outcomes while using our products and services. You will be responsible for building strong relationships with clients, understanding their needs, and providing tailored solutions to enhance their experience with our company.Key Responsibilities
Guide new customers through the onboarding process, ensuring a smooth setup and training experience.Develop and maintain strong relationships with customers to ensure their satisfaction and success.Act as the primary point of contact for customer inquiries and issues, providing timely and effective solutions.Collaborate with internal teams to address customer needs and improve product offerings.Monitor customer usage and engagement to identify opportunities for growth and improvement.Identify renewal risks and collaborate with sales/teams to mitigate churn.Spot upsell/cross-sell opportunities based on customer needsConduct regular check-ins with customers to ensure they are achieving their goals with our products.Encourage satisfied customers to participate in case studies/referralsRequired Skills
Excellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.Ability to work independently and as part of a team.Proficiency in using CRM software and other customer management tools.A customer-centric mindset with a passion for helping others succeed.Additional Information
This is an exciting opportunity for individuals who are passionate about customer success and eager to contribute to a dynamic and innovative company. We welcome candidates with varying levels of experience.

Expected salary:

Location: Nigeria

Job date: Wed, 30 Jul 2025 00:46:13 GMT

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