ZTE Corporation is a global leader in telecommunications and information technology. Founded in 1985 and listed on both the Hong Kong and Shenzhen Stock Exchanges, the company has been committed to providing innovative technologies and integrated solutions for global operators, government and enterprise, and consumers from over 160 countries across the globe. Serving over 1/4 of the global population, the company is dedicated to enabling connectivity and trust everywhere for a better future.
We are recruiting to fill the position below:
Job Title: Customer Support Officer
Location: Lagos
Responsibilities
- Answer customer calls, handle inquiries and complaints, and provide business consultation, operational guidance, and technical support.
- Collect, organize, and maintain customer information to establish and update customer profiles.
- Handle after-sales services such as refunds and product exchanges, ensuring customer rights and interests are safeguarded.
- Coordinate with internal departments to drive timely and effective resolution of customer issues.
- Conduct customer satisfaction surveys, analyze feedback, and propose improvement measures.
Qualifications
- College degree or above;
- Strong ability to work under pressure and a collaborative team spirit.
- Previous experience in customer service or call center roles is preferred.
- Fluent in Mandarin with strong communication skills and customer service awareness.
- Experience in telecommunications projects, with the ability to quickly learn new knowledge and skills.
How to Apply
Interested and qualified candidates should:
Click here to apply