Employee Engagement & Culture Specialist

Job title: Employee Engagement & Culture Specialist

Company: PalmPay

Job description: Department: Human Resources
Location: Lagos, Nigeria
Reports To: Head of HRAbout PalmPayPalmPay is a panAfrican FinTech company currently operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania, with plans for further expansion across the continent. We are transforming the payments experience in Africa by making it seamless, secure, and accessible for everyone to transfer money, pay bills, and shop online.As we scale, we are looking to hire top talent to drive our growth and deliver value to our users across diverse markets.Role OverviewThe Employee Engagement & Culture Specialist will be responsible for creating and implementing initiatives that foster a positive workplace culture, boost employee morale, and drive meaningful engagement across PalmPay Nigeria. The role covers planning and execution of employee activities, wellbeing programs, internal communication, recognition initiatives, and culture-building events, ensuring that PalmPay remains a great place to work.This position also plays a key role in managing high-visibility events, the PalmPay Football Club, and company culture content for internal and external audiences.Key Responsibilities1. Engagement Strategy & Programs

Develop and execute an annual employee engagement plan aligned with PalmPay’s HR and business objectives.
Design and implement recognition programs, celebrations, and rewards that reinforce desired behaviours and achievements.
Lead flagship engagement initiatives including:

PalmPay Football Club management.
Monthly Birthday Celebrations, Entertainment Club activities and Milestone Celebrations.
Annual MD Cup Tournament – from planning to execution.
Company-wide health and wellbeing programs
Plan and coordinate team-building activities, town halls, and cultural events that enhance cross-department collaboration and team spirit.

2. Employee Communication & Culture Building

Create and manage internal communication campaigns to promote company values, updates, and engagement initiatives through platforms such as DingTalk and internal groups.
Partner with management to embed PalmPay’s mission, vision, and values into daily work life.
Drive initiatives that promote inclusivity, collaboration, and cross-functional relationship building.

3. Culture & Recognition

Lead continuous employee recognition efforts, ensuring timely and accurate identification of milestones such as birthdays, anniversaries, and personal achievements.
Drive initiatives that promote inclusivity, collaboration, and cross-functional relationship building, including working closely with the design team to produce customized recognition flyers for teams and individuals and ensuring their prompt distribution to HRBPs and departments.
Maintain consistent monthly celebrations, recognition communications, and post-event surveys to evaluate impact.

4. Employee Wellbeing

Implement and monitor wellbeing programs, including mental health awareness, wellness challenges, and health talks.
Secure partnerships with external providers and finalize agreements to deliver quality wellness services and resources.
Oversee program logistics and ensure smooth execution with minimal disruption to business operations.
Measure program effectiveness and recommend improvements where needed.

5. Engagement Measurement & Insights

Design and run employee engagement surveys (Monthly/quarterly/annual) and focus groups to gather feedback.
Analyze data, identify trends, and recommend actionable improvements to leadership.
Track and report engagement metrics, ensuring data-driven decision-making.

6. Stakeholder Collaboration

Partner with HRBPs and line managers to support engagement and culture initiatives within teams.
Act as a trusted advisor to managers on best practices for building team culture.
Coordinate with Admin, vendors, coaches, and service providers for cultural, sports, and wellbeing events.
Work closely with Learning & Development to align engagement initiatives with employee growth opportunities.
Host regular planning and review meetings with event committees to ensure smooth execution of initiatives.

Key Performance Indicators (KPIS)

Employee Engagement Score improvement.
Employee Net Promoter Score (eNPS).
Employee participation in major events and wellbeing programs.
Positive satisfaction ratings from engagement and recognition initiatives.
Accuracy in milestone recognition.
Timely delivery of all planned activities.
Consistent monthly and annual event execution without service disruption.

Job RequirementsEducation & Qualifications

Bachelor’s degree in Human Resources, Communications, Business Administration, Psychology, or related field.
Professional HR certification (CIPM, SHRM, CIPD) is an advantage.

Experience

2 to 4 years’ experience in employee engagement, culture management, internal communications, or related HR functions.
Proven success in planning and executing large-scale employee events and well-being programs.
Experience managing internal communications and social media for employer branding.

Skills & Competencies

Exceptional interpersonal and stakeholder management skills.
Strong organizational, event planning, and project management capabilities.
Excellent verbal and written communication skills.
Creative problem-solving ability with attention to detail.
Proficiency in MS Office; experience with HRIS, survey tools, and design collaboration tools is an advantage.

Attributes

Passion for building an engaging and inclusive workplace.
High emotional intelligence and collaborative mindset.
Results-driven and adaptable in a fast-paced environment.
Proactive, innovative, and culture-oriented.

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