Job title: Female Receptionist / Front Desk Officer Job at Krystal Medical Centre
Company: Krystal Medical Centre
Job description: Krystal Medical Centre is a leading healthcare facility located in Magodo Phase 2, Lagos, Nigeria. Renowned for its commitment to excellence in patient care, the centre offers a comprehensive range of medical services, including general consultations, specialist care, diagnostics, and preventive health services. With a team of experienced professionals and modern medical equipment, Krystal Medical Centre delivers quality, affordable, and accessible healthcare in a serene and secure environment.We are recruiting to fill the position below:Job Position: Female Receptionist / Front Desk OfficerJob Location: Magodo Phase 2, Lagos
Employment Type: Full-timeResponsibilities
- Provide a Positive First Impression: Ensure patients and visitors have a welcoming and positive experience.
- Maintain a Welcoming Environment: Keep the hospital environment calm, quiet, and inviting for patients and their families.
- Collect and Manage Patient Information: Gather patient details and update medical records accurately.
- Data Backup: Log daily registrations into Microsoft Excel for backup.
- Handle Telephone Communications: Answer calls with polite and consistent phone manners, adhering to proper telephone etiquette.
- Schedule Appointments: Organize and manage patient appointment schedules effectively.
- Coordinate Patient Flow: Facilitate and monitor the movement of patients within the hospital.
- Assist with Documentation: Help patients complete necessary forms and paperwork.
- Maintain a Clean Reception Area: Ensure the front desk and surrounding areas are tidy and orderly.
- Process Billing and Payments: Handle payment transactions and billing processes efficiently.
- Provide Comfort to Distressed Patients: Address appointment issues and offer emotional support during stressful situations or emergencies.
- Manage Social Media Accounts: Oversee and maintain the hospital’s social media presence.
- Ensure Confidentiality: Maintain strict confidentiality of patient and hospital information at all times.
- Generate Relevant Reports: Create and provide necessary reports as required.
- Stock Front Office Supplies: Keep the reception area well-stocked with essential stationery and consumables.
- Liaise with Departments: Communicate professionally and discreetly with all medical departments.
Qualifications
- OND/HND in Business Administration, Accounting or its equivalent.
- One to two years of working experience
Requirements / Skills:
- Proficient in Healthcare Management Systems and Microsoft Office Suite.
- Experience working in a hospital is an added advantage.
- Face-to-face experience with customers.
- Outstanding communication skills, both written and verbal.
- Excellent organizational and multitasking skills.
- Highly motivated team player, willing to go the extra mile.
- Must be presentable and smart.
- Attention to detail.
- Fast learner.
- Must be ready to resume immediately
- Must reside within Magodo, Ketu, Ikosi, Shangisha, Berger, Ikeja, or nearby areas.
Method of Application
Interested and qualified candidates should forward their applications and copies of their credentials to: with the Job Position applied for as the subject of the email.
Expected salary:
Location: Lagos, Lagos State
Job date: Thu, 10 Jul 2025 05:20:57 GMT