Job title: Field Inspection Engineer
Company: Sigma Consulting Group
Job description: Field Inspection Engineer
Location: Lagos, Nigeria
Employment Type: Full Time
Salary: 250,000 Monthly NetRole OverviewWe are seeking a skilled and detail-oriented Field Inspection Engineer to join our technical operations team. This role is crucial for ensuring the high-quality installation and maintenance of network services at customer locations. The ideal candidate will possess strong technical knowledge, hands-on problem-solving skills, and a passion for delivering exceptional customer service.This position is ideal for individuals with experience in ISP or telecommunications environments who are ready to work in a dynamic field setting and represent the company with professionalism and technical expertise.Key ResponsibilitiesInstallation and ConfigurationPerform on-site installations and configurations of internet services, including routers, modems, switches, and other networking devices.Adhere to technical standards and installation protocols to ensure optimal service delivery.Test and verify internet speed, reliability, and connectivity performance.Educate customers on the use and upkeep of installed equipment.Troubleshooting and Issue ResolutionDiagnose and resolve network connectivity issues and equipment malfunctions.Respond promptly to customer service requests with effective technical solutions.Collaborate with internal teams such as Network Operations and Technical Support to resolve escalated issues.Maintain accurate logs of service visits and technical interventions.Customer Interaction and SupportCommunicate professionally with customers during installation and troubleshooting visits.Translate technical information into clear, user-friendly explanations.Recommend improvements or upgrades based on customer needs and best practices.Work with sales and account managers to capture feedback and identify upselling opportunities.Quality Assurance and ComplianceEnsure all installations meet internal standards and comply with regulatory requirements.Conduct audits and follow-ups on completed installations to ensure service quality.Stay updated with industry trends and evolving technologies to enhance service delivery.Qualifications and SkillsHigh school diploma required; technical certification or degree in a relevant field is a plus.Proven experience with network installations in an ISP or telecommunications setting.Strong understanding of networking concepts and equipment (routers, switches, modems, cabling).Proficiency in troubleshooting technical issues and using diagnostic tools.Familiarity with Windows, Linux, and macOS operating systems.Strong communication and customer service skills.Ability to work independently and manage multiple field assignments.Valid drivers license and willingness to travel to customer sites.Physical ability to lift and install networking equipment.BenefitsCompetitive salary (250,000 Monthly Net)Health insurance coveragePension contributionsTransportation allowance for field visitsPerformance-based bonusesOpportunities for career growth within the technical and engineering teamOngoing training and professional developmentA collaborative and supportive work environmentHow to ApplyInterested candidates should send their CV and a brief cover letter to with the subject line:
“Field Inspection Engineer Lagos”
Expected salary: 250000 per month
Location: Lagos, Lagos State
Job date: Wed, 28 May 2025 22:52:47 GMT
Leave a Comment