At Viabonam Corporate Services – We help our clients Simplify, re-energize, and Grow their businesses in Nigeria. Expanding the geographic footprints of our client’s business into Nigeria will always pose a risky and expensive proposition – the risks have not gone away, they’ve just shifted. That’s where we come in… We provide tailor-made solutions that drive businesses to success including everything required for a ‘genuine presence’ in Nigeria from company formation, tax-efficient corporate structuring, and full local business support from our offices in Nigeria.
We are recruiting to fill the position below:
Job Title: Field Operations Manager
Location: Yaba, Lagos
Employment Type: Full-time
Key Responsibilities
Location Mapping & Market Research:
- Identify and map out new communities for Alajo expansion.
- Conduct on-ground research and feasibility studies to understand local dynamics, agent potential, customer behavior, and service demand.
- Work with internal teams to prepare launch-readiness reports for target locations.
Community Engagement:
- Build strong relationships with local community leaders, religious leaders, landlords’ associations, and local government stakeholders.
- Represent Alajo in community forums and meetings to drive trust and acceptance.
- Secure informal approvals, community partnerships, and local support.
Agent Supervision & Team Coordination:
- Monitor and support agent supervisors to ensure productivity, integrity, and adherence to Alajo’s operating standards.
- Coordinate the daily and weekly activities of Field Operations Officers and Verification Officers.
- Manage scheduling, reporting, escalations, and performance reviews for the field team.
Customer Feedback & Reporting:
- Collect structured and unstructured feedback from customers during field visits.
- Identify operational gaps, service complaints, and improvement opportunities.
- Feed insights back to the product, support, and leadership teams regularly.
Operational Risk Management:
- Identify and resolve operational risks related to cash handling, agent trust, or fraud.
- Ensure compliance with field protocols and escalation procedures for incidents.
On-the-Ground Verification & Oversight:
- Oversee customer and agent address verifications to ensure accuracy, trust, and risk mitigation.
- Design field SOPs for verification, issue escalation, and documentation.
- Conduct spot checks and field audits to ensure compliance and data quality.
Market Activation & Campaign Execution:
- Coordinate local activations, roadshows, savings campaigns, and agent-led outreach events.
- Collaborate with the marketing and brand teams to execute awareness efforts effectively.
- Monitor conversion rates from activations and report insights for future planning.
Key KPIs
- Number of new communities mapped and researched per quarter.
- Percentage of successful market activations launched.
- Field team reporting timeliness and quality.
- Field complaint resolution time.
- Customer feedback loop closure rate.
- Reduction in agent or customer onboarding errors.
- Community stakeholder satisfaction and support index.
- Percentage of verified customers and agents with correct documentation.
- Agent field supervision compliance rate.
Qualifications
- 2–5years’ experience in grassroots operations, agent networks, microfinance, FMCG field work, or community engagement roles.
- Strong experience leading field teams in low-income or underbanked environments.
Salary
N200,000 – N250,000 Monthly.
How to Apply
Interested and qualified candidates should send their CVs to: [email protected] using the job title as the subject of the email.
Application Deadline 31st August, 2025.
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