Skye Properties is a hospitality company with unique boutique hotels.
We are recruiting to fill the position below:
Job Title: Food & Beverage Supervisor
Location: Port Harcourt, Rivers
Employment Type: Full-time
Reports to: Operations Manager
Company: Skye Properties Limited (Dagsville & Gordonsville by Escape)
Job Overview
- The Food and Beverage Supervisor is responsible for overseeing the daily operations of the hotel’s food and beverage outlets, ensuring excellent service, quality standards, and guest satisfaction.
- This role involves supervising and coordinating the activities of the service staff, maintaining inventory and supplies, and ensuring compliance with hygiene and safety regulations.
- The Food and Beverage Supervisor plays a key role in driving customer service excellence and maintaining the hotel’s unique dining experience.
Key Responsibilities
Service and Operations Management:
Daily Operations:
- Supervise the day-to-day operations of the restaurant, bar, room service, and any special events or banquets.
- Ensure smooth service delivery by coordinating with kitchen staff, bartenders, and service teams.
- Oversee guest service, ensuring all guests are satisfied with their dining experience.
Guest Relations:
- Engage with guests to ensure they have an exceptional dining experience, addressing any issues or special requests.
- Handle guest complaints professionally, resolving issues promptly to enhance guest satisfaction.
Quality Control:
- Maintain high-quality standards in service, food presentation, and cleanliness.
- Regularly inspect food and beverage areas for cleanliness, ensuring compliance with hygiene and safety standards.
Inventory and Cost Control
Inventory Management:
- Monitor food, beverage, and supply inventories, ensuring that stock levels are maintained.
- Coordinate with the purchasing department to order supplies as needed, while minimizing wastage.
Cost Control:
- Assist in monitoring and controlling food and beverage costs, including labor and supplies, to maximize profitability.
- Ensure accurate billing, tab handling, and payment processing for all food and beverage transactions.
Team Leadership and Development
Staff Supervision:
- Supervise food and beverage staff, including servers, bartenders, and hosts, to ensure they adhere to the hotel’s service standards.
- Assign daily tasks and schedules, ensuring efficient staffing levels based on occupancy and bookings.
- Oversee the performance of staff, providing guidance, support, and training as needed.
Training & Development:
- Conduct training sessions for new and existing staff on food service, guest interactions, and beverage knowledge.
- Develop staff skills in upselling techniques, product knowledge, and customer service to drive revenue and guest satisfaction.
Performance Management:
- Monitor staff performance and provide feedback for continuous improvement.
- Assist in conducting performance reviews and addressing any employee performance issues.
Compliance and Health & Safety
Health & Safety Standards:
- Ensure that all food and beverage areas comply with local health, safety, and sanitation regulations.
- Oversee proper food handling practices and cleanliness of food and beverage service areas.
Licensing & Regulations:
- Ensure compliance with liquor licensing laws, including age verification and responsible service of alcohol.
- Keep up to date with relevant industry regulations and hotel policies to ensure all operations adhere to legal requirements.
Customer Service Excellence
Upselling & Guest Engagement:
- Actively promote food and beverage specials, menu items, and events to guests.
- Implement upselling strategies and encourage the team to maximize guest spend and improve revenue.
Service Innovation:
- Recommend new ideas to enhance the guest dining experience, including special promotions, theme nights, or menu improvements.
- Regularly review guest feedback and collaborate with the food and beverage manager to continuously improve the service offering.
Event and Banquet Management
Event Coordination:
- Assist in the planning and execution of special events, private dining experiences, and banquets.
- Coordinate with the kitchen, sales, and event planning teams to ensure smooth operations for any food and beverage-related functions.
Setup & Breakdown:
- Oversee the setup and breakdown of dining areas for events, ensuring all requirements are met to deliver a seamless guest experience.
Qualifications
- Interested candidates should possess relevant qualifications with 3 years work experience.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail
Application Deadline 25th August, 2025.