Job title: Front Desk Executive Job at Brainshare Technologies & Services Nigeria Limited
Company:
Job description: Brainshare Technologies is a Telecom services provider. We provider internet services and other value added services through our fiber optic infrastructure.We are recruiting to fill the position below:Job Position: Front Desk Executive
Job Location: Lekki Phase 1, Lagos
Employment Type: Full-timeMain Duties
- Manage incoming and outgoing mails, packages and deliveries and route to the appropriate department.
- Answer and direct calls to the appropriate department or staff member.
- Maintain a clean and organized front desk area and board room.
- Maintaining a positive, empathetic and professional attitude toward Customers at all times.
- Keeping records of Customer interactions, transactions, comments and complaints.
- Assist with administrative tasks as needed, such as data entry, filing and document preparation.
- Liaise with Customer Support on fault resolutions and Customer account reconciliation.
- Engage Customer over phone and direct them to Customer Support Unit for prompt resolution.
- Schedule appointments and meetings for staff members.
- Ensure Customer satisfaction and provide professional Customer support at all times.
- Build sustainable relationships and trust with external and internal Customers.
- Manage the organization website chat bot or other inquiry.
- Manage the social media of the organization.
- Manage the delivery of parcel/order.
- Follow communication procedures, guidelines and policies.
- Any other tasks assigned to you by the Management.
Personal Qualities & Qualifications
Job Holder need to be:
- Problem-solving skills.
- Ability to communicate clearly.
- A highly effective individual who has an absolute eye for detail and is focused on improving business performance.
- Service and process knowledge.
- Friendly attitude.
- Strong time Management.
- Must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
- Degree holder in Mass Communication, English or related discipline from a reputable higher institution.
Demand on the Job:
- Must have least 3 years of cognate experience in Front Office Management post NYSC.
- Excellent communication skills, both written and verbal.
- Female only with commanding personality.
- Computer proficiency with knowledge of Microsoft Office.
- Ability to multitask and prioritize tasks effectively.
- Ability to work under none or minimal supervision.
- Proximity to Lekki Phase 1.
- Maybe required to work weekend once in a while.
Salary
N170,000 – N200,000 monthly.Method of Application
Interested and qualified candidates should send their updated CV with residential address and a recent passport photograph to: using the Job Position as the subject of the mail.Similar JobsHottest JobsJob SeekersEmployersTools & ResourcesConnect with usCustomer Care
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Expected salary: 170000 – 200000 per month
Location: Lekki, Lagos State
Job date: Sun, 06 Apr 2025 02:51:51 GMT