Job title: Front Desk Manager Job at OV Restaurant & Lounge
Company:
Job description: OV Restaurant & Lounge is a sophisticated dining destination that blends exquisite cuisine, exceptional service, and a vibrant ambiance to create an unforgettable experience. Whether you’re looking for a fine dining experience, a relaxed lounge setting, or a lively night out, OV Restaurant & Lounge caters to all tastes with its carefully curated menu and stylish atmosphere.We are recruiting to fill the position below:Job Position: Front Desk ManagerJob Location: Warri, Delta
Employment Type: Full-time
Reports To: General ManagerJob Summary
- The Front Office Manager is responsible for leading the front desk team and ensuring seamless guest experiences from pre-arrival to departure.
- This role requires strong leadership, organizational, and customer service skills to enhance guest satisfaction and operational efficiency.
- The Front Office Manager also plays a crucial role in managing reservations, overseeing check-in/check-out processes, and handling guest relations while ensuring compliance with hotel standards.
Key Responsibilities
- Ensure prompt and professional handling of reservations via phone, email, and online platforms.
- Confirm reservations within 24 hours and send personalized pre-arrival emails with hotel details, amenities, and local attractions.
- Resolve guest complaints efficiently, maintaining the hotel’s reputation for excellence.
- Ensure the front desk operates efficiently, with proper scheduling to accommodate peak check-in/check-out times.
- Oversee the hotel’s reservation system, ensuring real-time updates and accuracy.
- Manage guest check-in processes, including: Welcoming guests warmly, Verifying identification and reservation details and Confirming departure details at check-in to streamline the check-out process.
- Oversee guest check-out, ensuring: Accurate billing and prompt resolution of discrepancies, Collection of guest feedback through exit surveys.
- Follow up with guests during their stay to ensure satisfaction and handle any issues proactively.
- Collaborate with other departments, including housekeeping, maintenance, and food & beverage, to coordinate seamless guest services.
- Enforce hotel policies, safety regulations, and compliance with local hospitality standards.
Qualifications & Skills
- Bachelor’s degree/HND in Hospitality Management, Business Administration, or a related field.
- 2 years in front office management within a hotel or resort.
- Strong leadership, interpersonal, and conflict resolution skills.
- Familiarity with hotel reservation and property management systems
- Excellent communication and organizational abilities, with a focus on guest satisfaction.
- Ability to handle high-pressure situations with professionalism and efficiency.
- Strong problem-solving skills and a proactive approach to operations management.
Method of Application
Interested and qualified candidates should send their CV to: using the Job Position as the subject of the mail.Similar JobsHottest JobsJob SeekersEmployersTools & ResourcesConnect with usCustomer Care
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Expected salary:
Location: Warri, Delta State
Job date: Fri, 07 Mar 2025 00:23:13 GMT