Job title: Front Desk Officer Job at Elizabeth Maddeux
Company:
Job description: Elizabeth Maddeux provides a range of human resources solutions designed to empower your workforce, enhance technical proficiency, refine soft skills, and accelerate organizational growth for better impacts by enhancing organizational dynamics through a well-rounded and robust human resource intervention.We are recruiting to fill the position below:Job Position: Front Desk Officer
Job Location: Ikeja, Lagos
Employment Type: Full-timeRole Overview
- The Front Desk Officer serves as the initial point of contact for customers, visitors, and staff, ensuring a welcoming and professional environment.
- This role encompasses a variety of administrative and clerical tasks aimed at supporting the organization’s daily operations.
Key Responsibilities
- Answer customer inquiries regarding product availability, pricing, promotions, and store policies while providing accurate and helpful information.
- Greet and assist customers promptly and courteously upon entering the store, ensuring they have a positive first impression.
- Direct customers to the appropriate sales representatives or store sections based on their needs and preferences.
- Address customer complaints professionally, resolving minor issues on the spot and escalating more complex concerns to the Store Manager.
- Maintain a clean, organized, and visually appealing front desk and reception area to reflect the store’s brand image.
- Provide support in processing transactions, issuing receipts, and handling returns or exchanges in line with store policies.
- Assist customers with payment processing, including handling cash, card transactions, and digital payments through the POS system.
- Promote and inform customers about ongoing discounts, membership benefits, or loyalty programs to encourage repeat business.
- Operate the store’s telephone system, answering and directing calls efficiently while managing customer inquiries.
- Maintain a customer database, record inquiries for follow-ups, and support loyalty program registrations.
- Assist in scheduling appointments for personal shopping experiences, product demonstrations, fittings, or special retail events.
- Monitor and restock promotional materials, brochures, and flyers at the front desk to ensure customers have access to relevant information.
- Conduct periodic inventory checks for front-end products, ensuring stock levels are maintained and reporting any shortages.
- Assist in tagging and organizing products for promotional displays and front-end stock rotations.
- Ensure all visitors, vendors, and external service providers sign in upon arrival and follow store protocols.
- Monitor store entry points to prevent unauthorized access or potential security threats.
- Report suspicious activities, shoplifting incidents, or any security concerns to the store’s loss prevention team or management.
- Comply with company policies and assist in implementing safety and loss prevention measures to minimize risks.
- Provide administrative support to the Store Manager and sales team, including preparing daily sales reports, filing documents, and updating customer records.
- Collaborate with the marketing team to execute store promotions and assist in setting up seasonal campaigns.
- Coordinate courier and logistics services for customers opting for home delivery or in-store pickup options.
- Monitor store ambiance, including music levels, scent, and cleanliness, to enhance the shopping experience.
- Stay updated on new product arrivals, store policies, and promotional events to provide customers with the latest information.
Qualifications
- Minimum of B.Sc, HND, or a Bachelor’s degree in Business Administration, Retail Management, Hospitality, or a related field.
- 1-2 years of experience in, front desk operations, customer service, executive management or a similar retail role.
- Strong verbal and written communication skills with a professional and courteous demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with retail management software or POS systems.
- Ability to handle cash transactions, process payments, and manage refunds or exchanges with accuracy.
- Strong organizational and multitasking skills to handle multiple customer inquiries simultaneously.
- Excellent problem-solving abilities with a customer-first mindset and the ability to resolve complaints professionally.
- Knowledge of retail operations, store policies, and product offerings.
- Ability to work independently while also collaborating effectively with the sales team and management.
- Strong attention to detail in handling customer records, transactions, and administrative tasks.
- Customer-oriented with a friendly, welcoming, and professional approach.
- Ability to work under pressure, remain calm during peak hours, and maintain a positive attitude.
- Willingness to work flexible shifts, including weekends, holidays, and evenings as required.
- Familiarity with retail loss prevention policies and basic security measures is a plus.
Salary
N70,000 – N80,000 monthly.Method of Application
Interested candidates should email their CV and cover letter to: using “Front Desk Officer” as the subject of the mail.Similar JobsHottest JobsJob SeekersEmployersTools & ResourcesConnect with usCustomer Care
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Expected salary: 70000 – 80000 per month
Location: Ikeja, Lagos State
Job date: Sun, 13 Apr 2025 00:36:22 GMT