Job title: Front Office / Operations Manager Job at Tivana Workforce
Company:
Job description: Tivana Workforce – Our client, a 5 Star Hotel, is recruiting to fill the position below:Job Position: Front Office / Operations ManagerJob Location: Abuja (FCT)
Employment Type: Full-timeKey Responsibilities
- Oversee Hotel Operations: Manage the day-to-day operations of the hotel, ensuring that all departments are working together seamlessly to provide excellent guest service.
- Departmental Management: Supervise and coordinate the activities of department heads, including front office, housekeeping, food and beverage, and maintenance.
- Guest Satisfaction: Implement strategies to improve guest satisfaction, including responding to guest complaints and concerns, and ensuring that guest feedback is acted upon.
- Revenue Growth: Work with the General Manager to implement revenue-generating initiatives, such as promotions, packages, and events.
- Operational Efficiency: Identify areas for operational improvement and implement changes to increase efficiency, reduce costs, and enhance guest experience.
- Compliance: Ensure that the hotel complies with all relevant laws, regulations, and industry standards.
- Budgeting and Cost Control: Assist with budgeting and cost control, ensuring that departmental expenses are within budget and that cost-saving initiatives are implemented.
- Training and Development: Provide training and development opportunities for department heads and other hotel staff to ensure that they have the skills and knowledge needed to provide excellent guest service.
- Communication: Ensure that there is effective communication between departments and that all staff are aware of hotel policies, procedures, and initiatives.
Requirements
- Degree in Hospitality or related field: A degree in hospitality or a related field, such as business or management.
- Minimum 10 years of experience in hotel operations: A minimum of 5 years of experience in hotel operations, preferably in a management role in 5-Star hotel.
- Strong leadership and management skills: Strong leadership and management skills, with the ability to motivate and inspire staff.
- Excellent communication and interpersonal skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with staff, guests, and other stakeholders.
- Analytical and problem-solving skills: Analytical and problem-solving skills, with the ability to identify areas for improvement and implement changes.
- Knowledge of hotel operations and management: Knowledge of hotel operations and management, including front office, housekeeping, food and beverage, and maintenance.
Method of Application
Interested and qualified candidates should send their CV and Photograph to: using the Job Position as the subject of the mail.Similar JobsHottest JobsJob SeekersEmployersTools & ResourcesConnect with usCustomer Care
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Expected salary:
Location: Abuja, FCT
Job date: Wed, 12 Feb 2025 05:52:47 GMT