AnneMarthas Global Services Limited is a Human Resources recruitment, outsourcing, management and advisory company located in Lagos, Nigeria. With a growing reputation for being the all round HR management strategic partner for new and existing companies.
We are recruiting to fill the position below:
Job Title: Fufilment Officer
Location: Ikeja, Lagos
Employment Type: Full-time
Reporting Line: Reports to the Logistics Manager
Job Summary
- The Fulfilment Officer is responsible for ensuring the timely, accurate, and cost-effective delivery of card orders to customers across Nigeria.
- This role involves coordinating end-to-end order processing, working closely with third-party logistics (3PL) partners and internal stakeholders to ensure seamless delivery and high customer satisfaction.
- The officer will ensure all fulfilment activities are aligned with business goals, service level agreements (SLAs), and company ethics.
Key Responsibilities
- Manage end-to-end order fulfilment, ensuring timely, accurate, and cost-effective delivery of cards to customers nationwide.
- Work cross-functionally with internal teams to align fulfilment operations with broader logistics and business goals.
- Track performance against KPIs and SLAs and recommend actions to improve delivery outcomes and partner efficiency.
- Ensure compliance with operational procedures, data security policies, and regulatory requirements related to fulfilment.
- Escalate unresolved or high-impact issues to the Logistics Manager for timely intervention.
- Coordinate and supervise third-party logistics (3PL) partners to meet service expectations and uphold company’sstandards.
- Monitor daily fulfilment operations, identifying process gaps and proposing improvements based on data insights.
- Handle returned orders efficiently and ensure re-fulfillment is completed promptly to maintain service quality.
Core Competencies
- Strong leadership and execution skills
- Deep understanding of logistics, fulfilment, and 3PL operations
- Ability to work under pressure and manage high-volume operations
- Good negotiation and problem-solving skills
- Tech-savvy with familiarity in logistics automation tools or platforms.
- Excellent communication and stakeholder management
- Analytical mindset with a continuous improvement orientation
- High proficiency in data interpretation and reporting tools
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email
Application Deadline 7th July, 2025.
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