Job title: GA FIELD SUPERVISOR – Nigeria
Company: Smollan
Job description: At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.Job Summary:To ensure the effective management of execution of merchandising and sales function of clients’
products at store level including achievement of set sales turnover in a given territory. Further, to
ensure effective management of staff to realize maximum product availability at all times at the
least possible cost.Key Responsibilities and Deliverables:Operational Management
- Communicate and ensure team understanding of set store KPIs
- Oversee the execution and achievement of agreed store KPIs
- Coordinate with store managers to unlock store challenges with respect to store KPIs
- Ensure execution of 6Ps at store level
- Follow stipulated guidelines regarding stock management including orders and returns policies
- Oversee management of shelf health i.e Stock replenishment, Facings, integrity of planogram
- Ensure implementation and monitoring of planograms at store level
- Ensure effective implementation of promotional activities
- Oversee execution of in-store activations as per agreed activations plans
- Provide communication regarding set sales targets to respective team members
- Continuously monitor and evaluate set sales targets to ensure achievement
- Ensure sales volume growth through demand creation
- Conduct client specific instore audits
- Continuously benchmark and optimize sales achievement processes against best practice
- Provide regular feedback to Line Manager
Account Management
- Partner with distributors, account managers and other partners to meet and exceed sales
growth targets
- Maintain detailed sales target control
- Address and follow-up all customer queries and problems
- Stay abreast of the market and competitors
- Meet client/customer and company performance standards
- Escalate any issues that remain unsolved to respective line manager
- Conduct quarterly business review sessions with client to unlock growth opportunities
Team Management
- Ensure all information is cascaded and escalated in a timely and accurate manner
- Ensure feet on street and on ground tracking of team activities & performance
- Provide timely and accurate daily attendance records and hours of work
- Ensure your span of control is maintained
- Identify training needs and communicate the same to L&D or HR
- Ensure all team members are trained as per agreed training calendar
- Ensure that respective team adhere to HR policies, procedures, company ways of working and
Code of business principles
- Ensure general discipline is maintained by respective team including dress code
- Proper Leave management that ensures no leave liability for respective team members
Operational Excellence
- Maintain Joint Business plans (JBPs)
- Submit daily & weekly reports regarding Joint Business plans (JBPs) to line manager
- Maintain distributor contacts
- Work closely with Key Distributor customer service department to ensure timely dispatch and
delivery of customer orders
- Document and manage expenditures
- Ensure management of Smollan assets including HHT devices
- Ensure compliance of set regulations between your team and distributor
- Implement and maintain sales operational excellence, policies and procedures including
standard operating procedures
- Compile extensive route planning including designing of your team call cycles / PJPs and timely
communication of changes on call cycles / PJPs
- Develop and maintain relevant database of your team customers
- Ensure accurate information is recorded and quality checked, take corrective action where
necessary
- Keep abreast of new developments in the industry and communicate new developments to your
team and line Manager
- Agree on deliverables, scope and timelines with line managers
2- 3 Years’ or more experience in the FMCG Industry as a senior sales representative||Essential / Minimum|0-5 years|
Degree, Higher or Basic Diploma in sales & marketing or relevant field
Sales Management
People management
Administration skills
Customer Service Skills
Communication Skills (verbal & written)
Expected salary:
Location: Nigeria
Job date: Sun, 20 Jul 2025 01:51:37 GMT