Job title: GA OPERATIONS OFFICER – Nigeria
Company: Smollan
Job description: At Smollan, we are on an evolutionary journey where we’re shifting our story. Weare looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.Job Summary:To ensure organizational effectiveness through the maintenance and sustainability of operationalsystems and effective reporting to relevant stakeholders.Key Responsibilities and DeliverablesAnalysis and Reporting
- Administer and action a structured schedule for all required reports
- Review operational reporting needs to ensure quality and accuracy
- Generate and analyze reports to identify anomalies or exceptions
- Provide feedback and support improvements in reporting processes
- Assist in Time and Motion studies, including data consolidation and analysis
- Conduct operational data analysis as needed
- Operational Systems
- Maintain and update relevant databases
- Facilitate regular meetings to review systems and processes
- Recommend and communicate system enhancements
- Work collaboratively with system users and developers to resolve issues
- Perform system checks prior to deployment
- Assist with smooth implementation and roll-out of new software
- Provide user support and training as required
- Monitor system usage and escalate identified issues appropriately
- Maintain documentation on assurance checks and training activities
- Compile and submit audit reports, and implement recommended improvements
Call Cycle Administration * Receive and review call cycle plans from Operations
- Consider external factors when analyzing call cycle data
- Integrate route amendments from Operations into call cycle plans
- Maintain accurate geo-coding data for stores and homes
- Optimize call cycle routes for efficiency
- Conduct regular meetings to review and refine call cycle processes
- Communicate optimized routes to Operations and provide clarifications
- Enforce route compliance and address stoppages as needed
- Extract and distribute movement reports from the C-Track system
General Administration
- Order equipment as needed
- Support Operations in managing equipment repairs and maintenance
- Share up-to-date information on relevant policies, processes, and procedures
- Conduct scheduled audits and ensure compliance
- Capture project-specific data with a focus on quality and accuracy
2-3 years’ experience in a Business Support / analytical environment preferably within FMCG||Essential / Minimum|0-5 years|
Graduate / PG / Certification (Systems, MIS or BI tool)
Attention to detail
Result orientation
Team Working
Communication skills (verbal & written)
Commitment to excellence
Innovation & creativity
Time management
Expected salary:
Location: Nigeria
Job date: Wed, 16 Jul 2025 00:32:41 GMT