Job title: General Manager, Hotel Operations Job at Alan & Grant
Company: Alan & Grant
Job description: Alan & Grant – Our client is a hospitality conglomerate based in Nigeria with diverse business interests including restaurants, catering, snack food manufacturing, hotels, cinemas, and real estate development.They are recruiting suitable candidates to fill the position below:Job Position: General Manager, Hotel OperationsJob Location: Port Harcourt, Rivers
Job type: Full-timeJob Summary
- The General Manager is responsible for the overall strategic direction, operational efficiency, guest satisfaction, and financial performance of the hotel.
- This leadership role ensures that all departments operate in alignment with the brand’s standards, while also driving profitability, maintaining service excellence, and fostering a high-performance culture among staff.
Key Responsibilities
- Ensure high-quality customer service and guest satisfaction.
- Implement strategies to enhance the guest experience, including personalized services.
- Monitor online reviews and guest feedback to drive continuous improvement.
- Supervise daily hotel operations, including front desk, housekeeping, food & beverage, and maintenance.
- Work with the revenue management team to optimize room rates and occupancy.
- Monitor operational expenses and manage budgets effectively.
- Assist in cost control initiatives without compromising service quality.
- Ensure smooth check-in/check-out procedures and efficient room turnovers.
- Monitor inventory levels and coordinate procurement for hotel supplies.
- Enforce health, safety, and sanitation regulations.
- Support sales and marketing efforts to boost bookings and revenue.
- Supervise and provide guidance to department heads and staff.
Requirements
- Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
- 7-10 years in hotel operations, with managerial experience.
- Strong leadership, problem-solving, and decision-making skills.
- Excellent communication and interpersonal abilities.
- Ability to work in a fast-paced environment and handle multiple responsibilities.
- Knowledge of financial planning, budgeting, and revenue management
Expected salary:
Location: Port Harcourt, Rivers State
Job date: Sun, 29 Jun 2025 04:42:28 GMT