Job title: General Manager Job at OV Restaurant & Lounge
Company:
Job description: OV Restaurant & Lounge is a sophisticated dining destination that blends exquisite cuisine, exceptional service, and a vibrant ambiance to create an unforgettable experience. Whether you’re looking for a fine dining experience, a relaxed lounge setting, or a lively night out, OV Restaurant & Lounge caters to all tastes with its carefully curated menu and stylish atmosphere.We are recruiting to fill the position below:Job Position: General Manager
Job Location: Warri, Delta
Employment Type: Full-time
Reports To: MDJob Summary
- The General Manager is responsible for overseeing all hotel operations, ensuring exceptional guest satisfaction, and managing staff performance.
- This role involves strategic planning, financial oversight, and maintaining high service standards to achieve the hotel’s objectives.
- The General Manager will work closely with department heads to optimize hotel operations, enhance profitability, and maintain a culture of excellence and continuous improvement.
Key Responsibilities
- Oversee day-to-day hotel operations, ensuring seamless guest experiences and service excellence.
- Supervise all department heads, ensuring operational efficiency, staff performance, and adherence to hotel policies.
- Develop and implement strategies to maximize occupancy, revenue, and profitability while maintaining high service standards.
- Develop and implement staff training programs to enhance service delivery, leadership, and hospitality skills.
- Maintain strong relationships with vendors, suppliers, and key business partners to ensure quality service, cost efficiency, and reliable supply chains.
- Analyze guest feedback, online reviews, and operational reports to identify areas for improvement and implement corrective actions.
- Manage hotel budgets, financial planning, and cost control measures to achieve profitability targets.
- Handle guest relations, address complaints, and ensure exceptional customer satisfaction.
- Monitor reservation systems, ensuring accuracy, timely confirmations, and proper record-keeping of guest preferences.
- Ensure compliance with health, safety, and legal regulations, including labor laws, food safety standards, and environmental policies.
- Ensure the hotel meets its brand standards and maintains a competitive position in the hospitality industry.
- Lead marketing and promotional efforts in collaboration with the sales and marketing team to increase brand awareness and customer engagement.
- Oversee crisis management procedures, ensuring staff is prepared for emergencies such as fires, medical incidents, or security threats.
- Implement and oversee sustainability initiatives to align with corporate social responsibility goals.
Qualifications & Skills
Education & Experience:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree preferred).
- Minimum 5-7years of experience in hotel management, with at least 3 years in a leadership role within a reputable hospitality establishment.
- Proven experience in financial management, budgeting, and revenue optimization.
- Strong understanding of hotel operations, including front office, housekeeping, food & beverage, and maintenance.
- Experience in implementing guest service improvement strategies and handling high-profile clients.
Leadership & Management Skills:
- Exceptional leadership and team management skills, with the ability to inspire and motivate staff at all levels.
- Strong decision-making and problem-solving abilities, especially under pressure.
- Ability to develop and implement long-term business strategies to enhance hotel growth and market positioning.
- Experience in managing multicultural teams and fostering an inclusive workplace environment.
Customer Service & Communication Skills:
- Excellent verbal and written communication skills in English (additional languages are an advantage).
- Strong negotiation and conflict resolution skills to handle guest complaints and maintain high satisfaction levels.
- Ability to build strong relationships with clients, corporate partners, and key stakeholders.
Technical & Industry Knowledge:
- Proficiency in hotel management software (PMS), reservation systems, and data analytics tools.
- In-depth knowledge of hospitality industry trends, competitor analysis, and guest satisfaction metrics.
- Familiarity with hospitality laws, licensing requirements, and labor regulations.
Additional Competencies:
- Strong financial acumen with the ability to develop and oversee budgets, control operational costs, and drive revenue growth.
- Strategic thinker with an innovative mindset to adapt to industry changes and market trends.
- Crisis management expertise to handle unforeseen challenges and ensure business continuity.
- Passion for sustainability and eco-friendly hospitality practices.
Method of Application
Interested and qualified candidates should send CV to: using the Job Position as the subject of the mail.Similar JobsHottest JobsJob SeekersEmployersTools & ResourcesConnect with usCustomer Care
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Expected salary:
Location: Warri, Delta State
Job date: Thu, 06 Mar 2025 04:22:22 GMT